Affordable Internet at Home for Eligible Households

Account Help

Frequently Asked Questions

    • Click here to reset your username.
    • Click here to reset your password.
  • Select from the following options to pay your bill.

    • Pay bill using a computer.
    • Pay bill using a phone.
    • Call 800-934-6489 (800-XFINITY) and select Billing when prompted.
  • The Terabyte Internet Data Usage Plan is a new data usage plan for XFINITY Internet service that provides you with a terabyte (1 TB or 1024 GB) of Internet data usage each month as part of your monthly service. If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $200 each month, no matter how much you use. And, we're offering you two courtesy months, so you will not be billed the first two times you exceed a terabyte. This data plan is based on a principle of fairness. Those who use more Internet data, pay more. And those who use less Internet data, pay less.

    It is important to know that more than 99 percent of our customers do not use a terabyte of data and are not likely to be impacted by this plan, so they can continue to stream, surf, and download without worry. To see your actual usage, sign in to My Account.

    For customers who use a terabyte or more in a month, we also offer an Unlimited Data Option. The Unlimited Data Option costs an additional fee of $50 per calendar month. The fee is independent of actual data usage. The Terabyte Internet Data Usage Plan will not apply to customers who enroll in the Unlimited Data Option.

  • XFINITY Internet customers in the following locations have the Terabyte Internet Data Usage Plan:

    • Alabama
    • Arizona
    • Arkansas
    • California
    • Colorado
    • Florida
    • Georgia
    • Idaho
    • Illinois
    • Indiana
    • Kansas
    • Kentucky
    • Louisiana
    • Michigan
    • Minnesota
    • Mississippi
    • Missouri
    • New Mexico
    • Western Ohio
    • Oregon
    • Tennessee
    • Texas
    • South Carolina
    • Utah
    • Southwest Virginia
    • Washington
    • Wisconsin
  • There are countless Internet activities that can be done with a terabyte of data in a month, including:

    • Stream between 600 and 700 hours of HD video
    • Play online games for more than 12,000 hours
    • Stream more than 15,000 hours of music
    • Upload or download more than 60,000 hi-res photos
  • Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account.

    • Change name, address, email and / or phone number
    • Transfer Internet Essentials service to a different address
    • Cancel your current Internet Essentials service
    • Restore / reconnect Internet Essentials service
    • Add phone, video and / or home security service
    • Remove phone, video and / or home security service
  • If we haven't been able to answer your question in our FAQs, please email us at  Internet_Essentials@comcast.com or call 1-855-846-8376. 

Free Online Tutorials

Not sure how to get started with your new Internet connection? Concerned about online safety and security? Or maybe you'd like to learn about the best education and employment resources. Explore the Learning Center for free tutorials and more.