Frequently Asked Questions
To participate in Internet Essentials, applicants must be 62 years or older, receive federal and/or state public assistance and live in Palm Beach County, Florida, Boston, Massachusetts, San Francisco County, California, Seattle, Washington or Philadelphia, Pennsylvania.In addition to the above criteria, households must:
Yes, if you meet the program guidelines:
Please send your signed application and copies of your eligibility documents by mail, email, fax or upload online:
To participate in Internet Essentials as a Senior, applicants must provide supporting documentation such as a statement of benefits, notice or letter of participation, or other official documentation demonstrating receipt of benefits from the current or previous year.
Applicants must present one selection from the Age Verification List AND one selection from the Federal or State Assistance Programs.
US Government-issued ID (State or Federal) with birthdate
Federal Assistance Programs:
For participants living in San Francisco County, California:
For participants living in Palm Beach County, Florida:
For participants living in Boston, Massachusetts:
For participants living in Philadelphia, Pennsylvania:
For participants living in Seattle, Washington:
In order to apply for Internet Essentials, customers must provide accepted forms of identification. For those who do not have a social security number or who do not want to provide their social security number, you must provide one (1) form of Primary Identification OR two (2) forms of Secondary Identification:
I applied for Internet Essentials and have not heard back yet. How can I find out the status of my application?
You can view the status of your application on our website https://apply.internetessentials.com/?existingpopup=1 Or by calling 1-855-8-INTERNET (1-855-846-8376).
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