Affordable Internet at Home for Eligible Households

Technical Support

Frequently Asked Questions

  • Check your email for SIK tracking information or call 1-855-846-8376.

  • Call 1-855-846-8376 to schedule installation by one of our technicians.

  • Call our vendor partner, CDI, at 888-710-4156 to order a laptop or a desktop. You do not need a discount code when buying a computer for $149.99 plus tax.

  • Call 800-934-6489 (800-XFINITY) if you are encountering any of the following issues and select Internet when prompted.

    • No Internet, Slow Internet, Intermittent Internet Connection
    • Issues with the WiFi Router / Wireless Gateway
    • Computer Performance Issues
  • Click here for directions to change your WiFi password.

Free Online Tutorials

Not sure how to get started with your new Internet connection? Concerned about online safety and security? Or maybe you'd like to learn about the best education and employment resources. Explore the Learning Center for free tutorials and more.