Affordable Internet at Home for Eligible Households

Community College

Frequently Asked Questions

  • To participate in Internet Essentials Community College program, applicants must be enrolled in a community college in Colorado or Illinois and receive a Pell Grant.

    In addition to the above criteria, households must:
    • Live in an area where Comcast Internet Service is available
    • Not have subscribed to Comcast Internet within the last 90 days
    • Not have outstanding debt to Comcast that is less than one year old
  • Yes. If you meet the rest of the eligibility criteria for Internet Essentials, then you are eligible to apply for the program.

  • Yes, if you meet the program guidelines:

    • Must be enrolled in a community college in Colorado or Illinois and receive a Pell Grant.
    • Live in an area where Comcast Internet Service is available
    • Not have subscribed to Comcast Internet within the last 90 days
    • Not have outstanding debt to Comcast that is less than one year old
  • Some customers will need to provide copies of the eligibility documents and a signed application. The name and address on the documentation needs to match the application.Please see questions on Acceptable Documentations.

  • Please send your signed application and copies of your eligibility documents by mail, email, fax or upload online:

    • Mail: Comcast Internet Essentials, PO Box 397, Bridgeport, NJ 08014-9735
    • Email: IEApplication@comcast.com
    • Fax: 1-888-294-7113
    • Upload Online: Visit InternetEssentials.com and click “Document Upload” on the homepage.
  • To participate in Internet Essentials, applicants must be enrolled in a participating community college in Colorado or Illinois and receive a Pell Grant. Applicants must present one selection from List A and one selection from List B.




    List A - Proof of Community College Enrollment
    1. A copy of your current or prior school year transcript

    OR

    2. A copy of your current or prior school year class schedule
    AND






    List B- Proof of Pell Grant
    1. A copy of your 2-page Student Aid Report (SAR) with Pell Grant eligibility from the current or prior school year

    OR

    2. A copy of your Pell Grant Award Letter from your community college from the current or prior school year
  • In order to apply for Internet Essentials, customers must provide accepted forms of identification. For those who do not have a social security number or who do not want to provide their social security number, you must provide one (1) form of Primary Identification OR two (2) forms of Secondary Identification:

    • Primary Identification:
      Provide one (1) item from this list for proof of identification
      • Current US or Canadian Driver's License or state photo ID card or expired photo Driver's License not more than five years from expiration date
      • Current US Passport or expired US Passport not more than five years from expiration date
      • Current Foreign Country Passport
      • Current photo US Military ID/Merchant Marine card
      • Current photo US Military Dependent ID card
      • Valid Resident Alien Card/Permanent Resident Card (INS Form I-551)
      • Certificate of US Citizenship (N-560 or N-561)
      • Certificate of US Naturalization (N550, N-570, or N-578)
      • Employment Authorization Document (INS Form I-688 or I-766)
      • Bureau of Indian Affairs Tribal ID card
      • Photo employment ID card issued by US Government agency
      • Current Welfare / Social Services photo ID card
    • Secondary Identification:
      Provide two (2) items from this list for proof of identification
      • Matricula Consular Card
      • Non-photo Driver's license
      • US Department of State Non-Immigrant Visa
      • Social Security card
      • Court document in applicant's name – must contain full name, DOB, court seal Examples: Marriage certificate, Divorce decree, Legal name change
      • Current weapons or gun permit with photo
      • Current school photo ID card
      • Medicare/Medicaid card
      • Copy of utility bill in applicant's name is preferred
      • Voter Registration card
      • Current employment badge / photo ID
      • W-2 form
      • Selective Service Registration (Draft card)
      • Birth certificate
      • Mortgage coupons or notarized lease in applicant's name
      • Bank statement in applicant's name
      • Credit card in applicant's name
    *Supplemental Nutrition Assitance Program(SNAP),Supplemental Nutrition Assitance Program(SNAP),Supplemental Nutrition Assitance Program(SNAP),
  • If approved, you will receive a Welcome Kit and Internet equipment in 7-10 business days.

  • You can view the status of your application on our website https://apply.internetessentials.com/?existingpopup=1 Or by calling 1-855-8-INTERNET (1-855-846-8376).

  • If we haven't been able to answer your question in our FAQs, please email us at  Internet_Essentials@comcast.com or call 1-855-846-8376. 

Free Online Tutorials

Not sure how to get started with your new Internet connection? Concerned about online safety and security? Or maybe you'd like to learn about the best education and employment resources. Explore the Learning Center for free tutorials and more.