Staying Connected During Coronavirus

As our country continues to manage the COVID-19 emergency, Comcast is taking immediate steps to make it easier to connect low-income families to home Internet.

 

  • New Internet Essentials customers will receive two free months of Internet service if they apply by April 30, 2020. After promotion, regular rates apply.
  • For all new and existing Internet Essentials customers, the speed of the program’s Internet service has increased to 25 Mbps downstream and 3 Mbps upstream.
  • Households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you apply and are approved by 5/13/20. After 5/13/20, standard eligibility rules apply.
Frequently asked questions
Things to Know
Things to Know

You must live in an area where Comcast Internet Service is available. To check your address click here.

 

 

You may qualify if you: 

 

  • Are eligible for public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI, and others.
  • Live in an area where Comcast Internet Service is available.
  • Are not an existing Xfinity Internet customer and have not subscribed to Comcast Internet within the last 90 days.
  • Have no outstanding debt to Comcast that is less than one year old. Families with outstanding debt more than one year old may still be eligible.*

 

*Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you are approved by 5/13/20. After 5/13/20, standard eligibility rules apply.

 

Signing up is easy and fast from your mobile device, apply now.

 

 

No action is required for existing customers. We've automatically increased Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the speed of the service going forward. In this way, we will ensure that Internet Essentials customers will be able to use their Internet service for all their increased needs as a result of this health crisis.

 

 

If you are eligible for Internet Essentials, apply by April 30, 2020, and are approved, you will automatically receive the two-month free promotion. After the promotion, regular rates apply. Internet Essentials current rate is $9.95 per month plus tax unless you disconnect your service.

 

 

If you selected a self-installation kit, please allow 5-7 days to receive your kit.

 

Yes, you can disconnect Internet Essentials service at any time. If you are a new customer and apply by April 30, 2020, you will receive two months free. After which, you can either cancel the service (which you can do at any time) or keep it as a regular paying Internet Essentials customer for $9.95 per month plus tax. Because there is no contract, a customer can disconnect their Internet Essentials service at any time without penalty.

 

We appreciate you being an Internet Essentials customer. Though we can’t offer you two months of free service, we are always looking for new ways to increase the value of your service and ensure that you have the tools you need to use the Internet successfully. It’s our priority that you stay connected to the Internet at home during this difficult time.

1.      We’re automatically raising the speeds for all Internet Essentials customers at no additional cost to you, going from 15/2 to 25/3. This will remain the base speed of your service moving forward.

2.     All of our 19 million Xfinity WiFi hotspots across the country will be available to you for free during this time, beyond the 40 hours that you already have. We want to ensure that you can use those hotspots for as long as you need to be connected.

3.     We’re pausing our data plan so you can use your service as much as you need to during this time. With so many people working and educating from home, we want our customers to be able to access the Internet and stay connected without thinking about data plans.  If you have kids, we want you to know that they can study, stream, and learn virtually, as much as they need to while schools are closed.

4.     We will not disconnect your internet service or charge late fees if you can’t pay your bills during this time period. Contact us and let us know you can’t pay your bill, and our teams will offer flexible payment options and can help you find other solutions.

Comcast is doing everything we can to help people stay connected during this extraordinary time. It’s vital for all families to stay connected to the Internet – for education, work, and health reasons. That’s why we’re happy to offer you a number of great valued packages to make sure you have the resources you need to be safe and connected. Please visit https://www.xfinity.com/learn/offers

For a full list of most commonly asked questions please visit Get Help.

 

Offer ends April 30, 2020. Restrictions apply. Limited to Internet Essentials service from Comcast for new residential customers meeting certain eligibility criteria. Offer limited to two months of complimentary Internet Essentials service (taxes excluded). After promotion, regular rates apply. Internet Essentials current rate is $9.95/mo. (subject to change).Taxes extra. Pricing subject to change. Advertised price applies to a single outlet. Actual speeds may vary and are not guaranteed. For factors affecting speed visit www.xfinity.com/networkmanagement.

 

If a customer is determined to be no longer eligible for the Internet Essentials program, regular rates will apply to the selected Internet service. Subject to Internet Essentials program terms and conditions. May not be combined with other offers. Call 1-855-846-8376 for restrictions and complete details. © 2020 Comcast. All rights reserved. 

If you had scheduled an appointment for an Xfinity tech to install Internet Essentials services, please know there have been some changes to our process due to COVID-19.
 
We are following the advice of our government and public health officials. To limit close contact with others as much as possible, for everyone’s safety, we will be dropping off your equipment at your door. This will include everything you need, including the equipment that was ordered and any cords and cables.

 

The video below will walk you through the installation process.

 

 

Step 2: Qualify
Step 1: Qualify

You may qualify for Internet Essentials if:

A

You are eligible for public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI and others.

B

You live in an area where Comcast Internet service is available.

C

You are not an existing Xfinity Internet customer and have not subscribed to Comcast Internet within the last 90 days.

D

You have no outstanding debt to Comcast that is less than one year old. Households with outstanding debt more than one year old may still be eligible.*

 

*Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you apply and are approved by 5/13/20. After 5/13/20, standard eligibility rules apply.

Step 1: Apply
Step 2: Apply

Signing up is easy and fast from your mobile device. You may be instantly approved!

Step 3: Get Approved
Step 3: Get Approved
We'll review your completed application and let you know through SMS, email or snail mail if you are approved. If we need documents the fastest way to submit is to take a picture with your phone and upload right in the application!
Step 4: Get Online
Step 4: Get Online

If approved, you could have a home Internet connection in 5-7 business days. Use the step-by-step guide included with your Internet equipment (which includes a modem and WiFi router) to set up your service.