Affordable Internet at Home for Eligible Households

Welcome Kit

You'll receive your welcome kit in the mail, along with your Internet equipment, when you're approved for Internet Essentials. Everything you need to get on the Internet, including instructions, are included.

Getting Started

Before you start, make sure your Wireless Gateway is ready to be activated. It should be plugged in, connected to your computer, and turned on. Open your Web browser, such as Internet Explorer, Google Chrome, or Firefox, and follow the steps below to activate your Internet service. These steps will appear on your computer screen.

  • 1

    Enter Your Account Information

    1. Enter your account number (please see the Activation Information card included in your self-installation kit).
    2. Enter the telephone number you provided when you signed up for Internet Essentials.
    3. Click Next.
    4. On the next screen click Next again. This will start loading your account information.
  • 2

    Activate Your Internet Service

    You will be asked if you are ready to activate.
    1. Click Next. You will see the words “Activating Device.”
    2. A small window will appear. Click OK. Your Wireless Gateway will be activated. This may take up to 10 minutes.
  • 3

    Complete the Activation Process

      Your Wireless Gateway is now ready to be used.
    1. Click Next to finish.
    2. On the next screen, click Next once again.
  • 4

    Choose a username

    You will now set up a username and password.
    1. Choose a username.
    2. Select a password.
    3. Select a security question and enter an answer. You will need to provide this answer if you need to reset your password in the future.
    4. Click Next.
    5. NOTE Keep this information in a safe place. You need it to log into your XFINITY® email account online. Your XFINITY email address is your username followed by: @comcast.net.
  • 5

    Software Setup

    Click Install to download the software. You will be asked to run or save the application. Click Run. When finished downloading, a screen message will ask “Do you want to run the software?” Click Run.

Download and Install Norton™ Security Online

Norton Security Online helps shield you – and your private information – from viruses, malware, and other online threats. Norton Security Online is available to Xfinity Internet customers at no additional charge. To learn more and download visit the Internet Security with Xfinity site.

  • How Norton™ Security Online Protects Your Computer:

    • Helps secure multiple PCs, Macs, smartphones and tablets with a single subscription.
    • Helps safeguard your private and financial information.
    • Manages protection for your devices with an easy-to-use web portal.
    • Optional feature can remember, secure and automatically enter your usernames and passwords.
    • Alerts you about risky Android apps before you download them.
    • Is easy to install and use.

Getting a low-cost computer

As an Internet Essentials customer, you have the option to purchase an Internet-ready computer for the reduced price of just $149.99 + tax. You may select your choice of a desktop or laptop computer. All computers come with the software and hardware needed to get connected to the Internet right away.

Select a laptop or desktop computer
Minimum
Computer
Specifications
Minimum Computer Specifications
Operating System Windows® 10 Windows® 10 Windows® 10
Processor Type Duo Core 2 Duo Core i3 Duo Core 2
Hard Drive 160GB 160GB 160GB
Memory (RAM) 4GB 4GB 4GB
Screen Size 14" 12" 17"
DVD Drive
90-Day Limited Warranty
Mobile (WiFi ready)
Microsoft® Office
Webcam
Operating System Windows® 10 Windows® 10 Windows® 10
Processor Type Duo Core 2 Duo Core i3 Duo Core 2
Hard Drive 160GB 160GB 160GB
Memory (RAM) 4GB 4GB 4GB
Screen Size 14" 12" 17"
DVD Drive
90-Day Limited Warranty
Mobile (WiFi ready)
Microsoft® Office
Webcam
When you are ready to purchase your computer, click below Actual computers are refurbished and manufacturers will vary, but will meet the minimum specifications noted above. All computers come with the hardware needed to use right out of the box so that you can enjoy the benefits of having the Internet at home.