Affordable Internet at Home for Eligible Households

Seniors

Frequently Asked Questions

  • To participate in Internet Essentials, applicants must be 62 years or older, receive federal and/or state public assistance and live in Boston, Massachusetts; Detroit, Michigan; Miami-Dade County, Florida; Palm Beach County, Florida; Philadelphia, Pennsylvania; San Francisco County, California; San Jose, California; and Seattle, Washington

    In addition to the above criteria, households must:
    • Live in an area where Comcast Internet Service is available
    • Not have subscribed to Comcast Internet within the last 90 days
    • Not have outstanding debt to Comcast that is less than one year old
  • Yes. If you meet the rest of the eligibility criteria for Internet Essentials, then you are eligible to apply for the program.

  • Yes, if you meet the program guidelines:

    • Must be 62 years or older
    • Receive federal and/or state public assistance
    • Live in Boston, Massachusetts; Detroit, Michigan; Miami-Dade County, Florida; Palm Beach County, Florida; Philadelphia, Pennsylvania; San Francisco County, California; San Jose, California; and Seattle, Washington.
    • Live in an area where Comcast Internet Service is available
    • Not have subscribed to Comcast Internet within the last 90 days
    • Not have outstanding debt to Comcast that is less than one year old
  • Some customers will need to provide copies of the eligibility documents and a signed application. The name and address on the documentation needs to match the application. Please see questions on Acceptable Documentations.

  • Please send your signed application and copies of your eligibility documents by mail, email, fax or upload online:

    • Mail: Comcast Internet Essentials, PO Box 397, Bridgeport, NJ 08014-9735
    • Email: IEApplication@comcast.com
    • Fax: 1-888-294-7113
    • Upload Online: Visit InternetEssentials.com and click “Document Upload” on the homepage.
  • To participate in Internet Essentials as a Senior, applicants must provide supporting documentation such as a statement of benefits, notice or letter of participation, or other official documentation demonstrating receipt of benefits from the current or previous year.

    Applicants must present one selection from the Age Verification List AND one selection from the Federal or State Assistance Programs.

    Age Verification:

    US Government-issued ID (State or Federal) with birthdate

    • Driver’s License
    • State-issued ID
    • Passport
    • Birth Certificate
    • Voter Registration Card

    Federal Assistance Programs:

    • Medicaid
    • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
    • Supplemental Security Income (SSI)
    • Federal Public House Assistance (Section 8)
    • Low-Income Home Energy Assistance Program (LIHEAP)
    • Temporary Assistance to Needy Families (TANF)
    • National School Lunch Program
    • Bureau of Indian Affairs General Assistance
    • Tribally-Administered Temporary Assistance for Needy Families (TTANF)
    • Food Distribution Program on Indian Reservations (FDPIR)
    • Head Start
    • Medicare Extra Help Program

    For participants living in Detroit, Michigan:

    • Healthy Michigan Plan
    • MI Choice Waiver Program

    For participants living in San Francisco County, California:

    • Medi-Cal
    • CalFresh
    • Greater Avenues for Independence (GAIN)
    • California Work Opportunity and Responsibility for Kids (CalWORKS)
    • Stanislaus County Work Opportunity and Responsibility to Kids (STANWORKs)
    • Welfare-to-Work (WTW)
    • Women, Infants and Children Program (WIC)
    • Healthy San Francisco

    For participants living in San Jose, California:

    • Medi-Cal
    • CalFresh
    • Greater Avenues for Independence (GAIN)
    • California Work Opportunity and Responsibility for Kids (CalWORKS)
    • Stanislaus County Work Opportunity and Responsibility to Kids (STANWORKs)
    • Welfare-to-Work (WTW)
    • Women, Infants and Children Program (WIC)

    For participants living in Miami-Dade County, Florida:

    • Temporary Cash Assistance (TCA)
    • Emergency Home Energy Assistance for the Elderly Program (EHEAP)

    For participants living in Palm Beach County, Florida:

    • Temporary Cash Assistance
    • Emergency Home Energy Assistance for the Elderly Program (EHEAP)

    For participants living in Boston, Massachusetts:

    • MassHealth
    • Emergency Aid to the Elderly, Disabled and Children (EAEDC)
    • Transitional Aid to Families with Dependent Children (TAFDC)
    • Massachusetts Fuel Assistance

    For participants living in Philadelphia, Pennsylvania:

    • Pharmaceutical Assistance Contract for the Elderly (PACE)
    • Pharmaceutical Assistance Contract for the Elderly Needs Enhancement Tier (PACENET)

    For participants living in Seattle, Washington:

    • Participation in Seattle’s Utility Discount Program
  • In order to apply for Internet Essentials, customers must provide accepted forms of identification. For those who do not have a social security number or who do not want to provide their social security number, you must provide one (1) form of Primary Identification OR two (2) forms of Secondary Identification:

    • Primary Identification:
      Provide one (1) item from this list for proof of identification
      • Current US or Canadian Driver's License or state photo ID card or expired photo Driver's License not more than five years from expiration date
      • Current US Passport or expired US Passport not more than five years from expiration date
      • Current Foreign Country Passport
      • Current photo US Military ID/Merchant Marine card
      • Current photo US Military Dependent ID card
      • Valid Resident Alien Card/Permanent Resident Card (INS Form I-551)
      • Certificate of US Citizenship (N-560 or N-561)
      • Certificate of US Naturalization (N550, N-570, or N-578)
      • Employment Authorization Document (INS Form I-688 or I-766)
      • Bureau of Indian Affairs Tribal ID card
      • Photo employment ID card issued by US Government agency
      • Current Welfare / Social Services photo ID card
    • Secondary Identification:
      Provide two (2) items from this list for proof of identification
      • Matricula Consular Card
      • Non-photo Driver's license
      • US Department of State Non-Immigrant Visa
      • Social Security card
      • Court document in applicant's name – must contain full name, DOB, court seal Examples: Marriage certificate, Divorce decree, Legal name change
      • Current weapons or gun permit with photo
      • Current school photo ID card
      • Medicare/Medicaid card
      • Copy of utility bill in applicant's name is preferred
      • Voter Registration card
      • Current employment badge / photo ID
      • W-2 form
      • Selective Service Registration (Draft card)
      • Birth certificate
      • Mortgage coupons or notarized lease in applicant's name
      • Bank statement in applicant's name
      • Credit card in applicant's name
    *Supplemental Nutrition Assitance Program(SNAP),Supplemental Nutrition Assitance Program(SNAP),Supplemental Nutrition Assitance Program(SNAP),
  • If approved, you will receive a Welcome Kit and Internet equipment in 7-10 business days.

  • You can view the status of your application on our website https://apply.internetessentials.com/?existingpopup=1 Or by calling 1-855-8-INTERNET (1-855-846-8376).

Free Online Tutorials

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