How can we
help you?
FREQUENTLY ASKED QUESTIONS
application status
For all new and existing Internet Essentials customers, the speed of the program’s Internet service is now 50 Mbps downstream and 10 Mbps upstream! There is no need to do anything, existing customers are automatically included in this speed increase.
50/10
50
50mb
50 mb
speed
You may qualify if you:
* The 90-day and outstanding debt eligibility requirements are also temporarily being waived through December 31, 2023, for new Xfinity Internet customers regardless of enrollment in ACP with Xfinity
Signing up is easy and fast from your mobile device, go to: https://www.internetessentials.com/apply
There are two ways you can apply for Internet Essentials:
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
apply
application
Moving your service to a new address is easy! You have three options to transfer your service:
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
move
transfer
service
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
Due to the launch of the Affordable Connectivity Program on December 30, 2021, Comcast is sunsetting the two-free months promotion as of that date. After that date, new Internet Essentials customers can obtain free Internet service only by enrolling in the Affordable Connectivity Program.
If you are an existing customer and have questions about service and billing click here.
COVID-19
Coronavirus
COVID
corona
For all new and existing Internet Essentials customers, the speed of the program’s Internet service is now 50 Mbps downstream and 10 Mbps upstream! There is no need to do anything, both new and existing customers are automatically included in the increase.
50/10
50
50mb
50 mb
speed
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
If you are an existing Internet Essentials customer and have questions about your account please call 1-800-XFINITY (1-800-934-6489).
If a document has to be submitted for your application, please provide one (1) document from the list below:
If you need to upload documents for your existing application, click here.
Call 1-800-XFINITY (1-800-934-6489) if you need to make the following changes to your account:
If you encounter the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if:
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
Select from the following options to pay your bill:
pay a bill
pay bill
my bill
We are sorry to see you go, please let us know if there is anything we can do to help keep you connected. You can cancel your service by clicking here.
Please remember that you will also need to return your equipment or you will be billed for the full cost of your device. You will not be able to sign up for Internet Essentials within one year until this happens. Sending your device back ensures that other households just like you can benefit from having the Internet at home. Thank you.
cancel
stop service
service
application status
You may qualify if you:
* The 90-day and outstanding debt eligibility requirements are also temporarily being waived through December 31, 2023, for new Xfinity Internet customers regardless of enrollment in ACP with Xfinity
Signing up is easy and fast from your mobile device, go to: https://www.internetessentials.com/apply
For all new and existing Internet Essentials customers, the speed of the program’s Internet service is now 50 Mbps downstream and 10 Mbps upstream! There is no need to do anything, existing customers are automatically included in this speed increase.
50/10
50
50mb
50 mb
speed
There are two ways you can apply for Internet Essentials:
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
apply
application
If a document has to be submitted for your application, please provide one (1) document from the list below:
If you need to upload documents for your existing application, click here.
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
Call Center hours of operation are from 8 AM to Midnight (EST), seven days a week.
For applicants that have opted-in to receive SMS notifications about their application, ID verification can be completed through a verified mobile number with a one time SMS pass code.
Current photo US Military ID/Merchant Marine card
Current photo US Military Dependent ID card
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
There are four different ways you can submit documents:
Please make sure you include your application number with mailed or fax documents. Your submitted documents will not be returned to you.
fax documents
If you are an existing customer and have questions about service and billing click here.
COVID-19
Coronavirus
COVID
corona
If you encounter the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if:
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
* The 90-day and outstanding debt eligibility requirements are also temporarily being waived through December 31, 2023, for new Xfinity Internet customers regardless of enrollment in ACP with Xfinity
* Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you are approved by 06/30/22. After 06/30/22, standard eligibility rules apply.
* The 90-day and outstanding debt eligibility requirements are also temporarily being waived through December 31, 2023, for new Xfinity Internet customers regardless of enrollment in ACP with Xfinity
* Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you are approved by 06/30/22. After 06/30/22, standard eligibility rules apply.
If you are an existing customer and have questions about service and billing click here.
COVID-19
Coronavirus
COVID
corona
For all new and existing Internet Essentials customers, the speed of the program’s Internet service is now 50 Mbps downstream and 10 Mbps upstream! This speed increase is automatic and existing customers do not need to do anything for the update.
50/10
50
50mb
50 mb
speed
When you become an Internet Essentials customer your equipment package includes:
Select from the following options to pay your bill:
pay a bill
pay bill
my bill
Moving your service to a new address is easy! You have three options to transfer your service:
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
move
transfer
service
For the duration of 2021, we will provide unlimited data at no cost for our low-income customers facing the most significant economic challenges during this difficult time, who are either part of our Internet Essentials program or our Internet Essentials Partnership Program.
To see your actual usage, sign in to My Account at: https://www.xfinity.com/mobile/my-account.
If you need to change passwords to your account click on the links below:
change password
Call 1-800-XFINITY (1-800-934-6489) if you need to make the following changes to your account:
Click here for Xfinity store locations and hours.
We are sorry to see you go, please let us know if there is anything we can do to help keep you connected. You can cancel your service by clicking here.
Please remember that you will also need to return your equipment or you will be billed for the full cost of your device. You will not be able to sign up for Internet Essentials within one year until this happens. Sending your device back ensures that other households just like you can benefit from having the Internet at home. Thank you.
cancel
stop service
service
If you are an existing Internet Essentials customer please call 1-800-XFINITY (1-800-934-6489).
call center
Each Getting Started Kit comes with everything you need to quickly and easily install and activate your Internet service yourself.
Your Getting Started Kit will include:
Learn more about your Getting Started Kit here.
The fastest way to set up your equipment is to watch the video below. It covers Wireless Gateway placement, Network Name, WiFi Password and Online Security setup.
If you are still unable to connect your equipment please call 1-800-XFINITY (1-800-934-6489) to speak to a customer service agent.
This video shows you how to self install Xfinity Internet and Voice:
This video shows you how to connect devices to your home WiFi network with the Xfinity Wireless Gateway:
Please verify you are entering the correct account number. To confirm your account number, use the link here, log in, and click on in Xfinity account details in the top right corner of the pager. You can find your account number in your account details.
(Please note that there might be a delay of approximately 24 hours between application approval and account number generation if you are a new customer.)
Go to www.dell.com/orderstatus and enter your order number, which you should have received in your confirmation email from Dell after you have placed your order. If you still have additional questions, please email mpp_sales@dell.com.
If you received an email notifying you that your order was canceled, then there might have been an issue with your payment information. Please resubmit another order with the correct payment details. Email mpp_sales@dell.com if you have further questions.
If you purchased a computer prior to May 4th, 2021, your device was supplied by CDI. All CDI computers come with a 90-day hardware warranty and free tech support for 90 days. Unfortunately since the 90 day period has ended, the warranty is expired and you will need to take your computer to a local repair shop that can help you repair your device.
We now offer new subsidized laptops through a partnership with Dell. If you are interested in purchasing a new low-cost computer, please visit internetessentials.com/low-cost-computer for more details.
1. Check eligibility for ACP. Complete the National Verifier form.
2. Apply for Internet Essentials at InternetEssentials.com or call 855-8-INTERNET.
3. Complete the Xfinity ACP enrollment form to receive your credit. For this step, you’ll need the application ID you received from the National Verifier when you were approved. Start ACP enrollment.
Xfinity WiFi is a network of hotspots that allow you to connect to the Internet on the go, all while saving on your wireless data plan. Access to Xfinity WiFi hotspots is included with Internet Essentials.
1. When in range of a hotspot, look for "Xfinitywifi" in the list of available networks on your device.
2. Select "Xfinitywifi" to connect to the network on your device.
3. Enter your existing Xfinity username (or an email address on your account) and password on the login screen.
Yes, the Internet Essentials site is set up to be compatible with screen readers for those viewers with visual impairments.
We offer Braille and large print brochures and flyers on our Partner Portal. Please click the link below to access these materials (can be ordered and shipped based on material type).
If you are logging onto the Partner Portal for the first time you will need to register to access the site.
Braille and large print materials on the Partner Portal
Comcast supports the use of the JAWS, NVDA and VoiceOver screen readers for assistance navigating web pages.
Click here for a list of Common Screen Reader Hotkeys for Website Navigation
To learn more about Accessibility options for Xfinity, click on the link below: