[{"Question":"What if the application can't find my address?","Answer":"Start typing your address and select the matching address from the list that appears. If you can't find your address try typing it in a different way (try abbreviated version of St instead of spelling our Street for example).If you haven't been able to find your address in the drop down list, please call 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight, seven days a week.","id":"43f573bb-9417-4209-8cd8-d014def61e1f","QAs":"What if the application can't find my address? Start typing your address and select the matching address from the list that appears. If you can't find your address try typing it in a different way (try abbreviated version of St instead of spelling our Street for example).If you haven't been able to find your address in the drop down list, please call 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight, seven days a week."},{"Question":"I'm moving, how can I transfer my service?","Answer":"Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account: Move your Internet Essentials service to a different address Change name, address, email and / or phone number Cancel your current Internet Essentials service Restore / reconnect Internet Essentials service Add phone, video and / or home security service Remove phone, video and / or home security serviceHours of operation are from 8 AM to Midnight, seven days a week.movingmove","id":"52b4d375-a937-4c70-8d61-807dd12a640b","QAs":"I'm moving, how can I transfer my service? Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account: Move your Internet Essentials service to a different address Change name, address, email and / or phone number Cancel your current Internet Essentials service Restore / reconnect Internet Essentials service Add phone, video and / or home security service Remove phone, video and / or home security serviceHours of operation are from 8 AM to Midnight, seven days a week.movingmove"},{"Question":"How can I make changes to my account?","Answer":"Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account: Change name, address, email and / or phone number Move Internet Essentials service to a different address Cancel your current Internet Essentials service Restore / reconnect Internet Essentials service Add phone, video and / or home security service Remove phone, video and / or home security serviceHours of operation are from 8 AM to 12 Midnight, seven days a week.movingmove","id":"6926a32b-da37-4de8-8e76-30dcdb8696a6","QAs":"How can I make changes to my account? Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account: Change name, address, email and / or phone number Move Internet Essentials service to a different address Cancel your current Internet Essentials service Restore / reconnect Internet Essentials service Add phone, video and / or home security service Remove phone, video and / or home security serviceHours of operation are from 8 AM to 12 Midnight, seven days a week.movingmove"},{"Question":"I tried to apply online but the system says there is already an application on file.","Answer":"Please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if: It says your address is invalid You already have an existing application The web page freezes up / you get stuck on a pageHours of operation are from 8 AM to 12 Midnight, seven days a week.","id":"4af1025e-72e3-4e38-81af-c01c6d8f11e7","QAs":"I tried to apply online but the system says there is already an application on file. Please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if: It says your address is invalid You already have an existing application The web page freezes up / you get stuck on a pageHours of operation are from 8 AM to 12 Midnight, seven days a week."},{"Question":"How can I make changes to my application?","Answer":"If you need to make changes to an existing application pleasecall 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight, seven days a week.","id":"5d83e7d2-be01-4ee2-97ff-b1388a540385","QAs":"How can I make changes to my application? If you need to make changes to an existing application pleasecall 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight, seven days a week."},{"Question":"How can I contact customer service?","Answer":"If we haven't been able to answer your question in Get Help, please fill out the Contact Us form or call 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight, seven days a week.","id":"820c6f14-a8ed-4733-bb1b-6981bc9c9cc4","QAs":"How can I contact customer service? If we haven't been able to answer your question in Get Help, please fill out the Contact Us form or call 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight, seven days a week."},{"Question":"How do I pay my bill?","Answer":"Select from the following options to pay your bill: Pay bill using a computer: http://www.Xfinity.com/bill-pay.html. Pay bill using a phone: Call 1-800-Xfinity (1-800-934-6489) and select Billing when prompted.pay a billpay billmy bill","id":"2819df66-ea97-4efa-a3df-c3fa089fb3d7","QAs":"How do I pay my bill? Select from the following options to pay your bill: Pay bill using a computer: http://www.Xfinity.com/bill-pay.html. Pay bill using a phone: Call 1-800-Xfinity (1-800-934-6489) and select Billing when prompted.pay a billpay billmy bill"},{"Question":"What documents are needed in order to complete my application for the National School Lunch Program (NSLP)?","Answer":"For students participating in the National School Lunch Program (NSLP) a copy of a letter indicating current participation in NSLP or Home Start, with your child's name and the school name is required.For students enrolled in public, charter, private, virtual, denominational or parochial schools who are not participating in the NSLP the following documents are required: Proof of participation in SNAP, TANF or FDPIR programs*AND One of the following: Copy of recent report card or progress report, with school and student's name Copy of student ID, with school and student's name Letter from the school, on school letterhead, confirming the child's enrollment at the schoolFor homeschooled students who are not participating in the NSLP: Proof of participation in SNAP, TANF or FDPIR programsAND One of the following: Copy of document or waiver from the state or district identifying the child as homeschooled Copy of proof of participation in a homeschool club, association or organizationfree lunchNSLP","id":"b5516e4c-8577-47f8-8694-ee7fcd966389","QAs":"What documents are needed in order to complete my application for the National School Lunch Program (NSLP)? For students participating in the National School Lunch Program (NSLP) a copy of a letter indicating current participation in NSLP or Home Start, with your child's name and the school name is required.For students enrolled in public, charter, private, virtual, denominational or parochial schools who are not participating in the NSLP the following documents are required: Proof of participation in SNAP, TANF or FDPIR programs*AND One of the following: Copy of recent report card or progress report, with school and student's name Copy of student ID, with school and student's name Letter from the school, on school letterhead, confirming the child's enrollment at the schoolFor homeschooled students who are not participating in the NSLP: Proof of participation in SNAP, TANF or FDPIR programsAND One of the following: Copy of document or waiver from the state or district identifying the child as homeschooled Copy of proof of participation in a homeschool club, association or organizationfree lunchNSLP"},{"Question":"I started an application and need to submit my documents. How do I upload documents online?","Answer":"Here are the steps to upload documents online: Go to:https://Apply.InternetEssentials.com/ Look under the title 'Let's Get Started!' Select \"upload documents\" Type in your Phone # and Last Name or Application ID and Last Name to retrieve your application. Click Submit. Select the Program that you are submitting documentation for and click the type of proof you need to upload. Click Add File, locate your document and click Open. Follow steps above for additional documents to upload. When done, check \"I confirm that all of the information I've submitted is correct and click Submit.Call1-855-8-INTERNET(1-855-846-8376)if you need further assistance.Hours of operation are from 8 AM to 12 Midnight, seven days a week.","id":"656ad4f7-5454-457e-9507-30508f09ca44","QAs":"I started an application and need to submit my documents. How do I upload documents online? Here are the steps to upload documents online: Go to:https://Apply.InternetEssentials.com/ Look under the title 'Let's Get Started!' Select \"upload documents\" Type in your Phone # and Last Name or Application ID and Last Name to retrieve your application. Click Submit. Select the Program that you are submitting documentation for and click the type of proof you need to upload. Click Add File, locate your document and click Open. Follow steps above for additional documents to upload. When done, check \"I confirm that all of the information I've submitted is correct and click Submit.Call1-855-8-INTERNET(1-855-846-8376)if you need further assistance.Hours of operation are from 8 AM to 12 Midnight, seven days a week."},{"Question":"What if I forgot my Xfinity username or password?","Answer":"To retrieve your Xfinity username or reset your password, visit: https://www.Xfinity.com/password.","id":"469cd665-74b7-42a0-b529-99e39a9b16c2","QAs":"What if I forgot my Xfinity username or password? To retrieve your Xfinity username or reset your password, visit: https://www.Xfinity.com/password."},{"Question":"What documents are needed in order to complete my application for the National School Lunch Program (NSLP)?","Answer":"For students participating in the National School Lunch Program (NSLP) a copy of a letter indicating current participation in NSLP or Home Start, with your child's name and the school name is required.For students enrolled in public, charter, private, virtual, denominational or parochial schools who are not participating in the NSLP the following documents are required: Proof of participation in SNAP, TANF or FDPIR programs*AND One of the following: Copy of recent report card or progress report, with school and student's name Copy of student ID, with school and student's name Letter from the school, on school letterhead, confirming the child's enrollment at the schoolFor homeschooled students who are not participating in the NSLP: Proof of participation in SNAP, TANF or FDPIR programsAND One of the following: Copy of document or waiver from the state or district identifying the child as homeschooled Copy of proof of participation in a homeschool club, association or organizationfree lunchNSLP","id":"e0169701-42e6-414c-9c57-87f1cf2d759b","QAs":"What documents are needed in order to complete my application for the National School Lunch Program (NSLP)? For students participating in the National School Lunch Program (NSLP) a copy of a letter indicating current participation in NSLP or Home Start, with your child's name and the school name is required.For students enrolled in public, charter, private, virtual, denominational or parochial schools who are not participating in the NSLP the following documents are required: Proof of participation in SNAP, TANF or FDPIR programs*AND One of the following: Copy of recent report card or progress report, with school and student's name Copy of student ID, with school and student's name Letter from the school, on school letterhead, confirming the child's enrollment at the schoolFor homeschooled students who are not participating in the NSLP: Proof of participation in SNAP, TANF or FDPIR programsAND One of the following: Copy of document or waiver from the state or district identifying the child as homeschooled Copy of proof of participation in a homeschool club, association or organizationfree lunchNSLP"},{"Question":"What documents are needed in order to complete my application for the Housing Assistance program?","Answer":"You may be eligible for Internet Essentials if you receive HUD housing assistance such as Public Housing, Housing Choice Vouchers (Section 8 Vouchers) or Multifamily Assistance (including Project-Based Section 8 and 202/811).Applicants must present a copy of one of the following items from the current or previous year: Public Housing: Lease Tenant Income Certification (TIC) Form Rent Statement Rent Letter Housing Choice Voucher (Section 8 Voucher): Lease with Section 8 Tenancy Addendum Tenant Income Certification (TIC) Form Voucher Form Family Report (form 50058) Lease Up Document Multifamily (including Project-Based Section 8 and 202/811): Lease Tenant Income Certification (TIC) Form Housing Assistance Payments (HAP) Form Tenant Eligibility and Rent Procedures Document (form 50059) The document(s) must include your name, address and the name of the local Public Housing Authority or the Department of Housing and Urban Development. Residents can request a copy of the relevant documentation from their local Public Housing Authority or the landlord.","id":"8774a662-2ea7-448f-b037-26363b48ac21","QAs":"What documents are needed in order to complete my application for the Housing Assistance program? You may be eligible for Internet Essentials if you receive HUD housing assistance such as Public Housing, Housing Choice Vouchers (Section 8 Vouchers) or Multifamily Assistance (including Project-Based Section 8 and 202/811).Applicants must present a copy of one of the following items from the current or previous year: Public Housing: Lease Tenant Income Certification (TIC) Form Rent Statement Rent Letter Housing Choice Voucher (Section 8 Voucher): Lease with Section 8 Tenancy Addendum Tenant Income Certification (TIC) Form Voucher Form Family Report (form 50058) Lease Up Document Multifamily (including Project-Based Section 8 and 202/811): Lease Tenant Income Certification (TIC) Form Housing Assistance Payments (HAP) Form Tenant Eligibility and Rent Procedures Document (form 50059) The document(s) must include your name, address and the name of the local Public Housing Authority or the Department of Housing and Urban Development. Residents can request a copy of the relevant documentation from their local Public Housing Authority or the landlord."},{"Question":"What documents are needed in order to complete my application for the Veterans program?","Answer":"Customers who have not verified their veteran status and receipt of public assistance must provide one (1) form of veteran verification AND one (1) form of public assistance eligibility document:Veteran Verification - provide one (1) of the following acceptable documents for veteran verification: DD Form 214: Discharge papers/separation of service DD Form 215: Correction to DD Form 214 Veterans Health Identification Card (VHIC) VA ID DD Form 2 (Retired) Retirees (Blue ID) DD Form 2 (Retired Reserve) Guard and Reserve Gray Area Retirees (Pink ID)Public Assistance Eligibility Documents - provide one (1) item from this list for proof of eligibility: Medicaid Supportive Services for Veteran Families (SSVF) Supplemental Nutrition Assistance Program (Food Stamps or SNAP) SSI TANF WIC Pell Grant recipients Housing Choice Vouchers (HUD) LIHEAP Emergency Aid to Elderly, Disabled and Children (EAEDC) Federal Public Housing Assistance Bureau of Indian Affairs General Assistance Tribally-Administered Temporary Assistance for Needy Families (TTANF) Food Distribution Program on Indian Reservations (FDPIR) Head Start National School Lunch Program (NSLP)free lunchNSLP","id":"da81240a-f952-4264-ae27-ae7d13377e2c","QAs":"What documents are needed in order to complete my application for the Veterans program? Customers who have not verified their veteran status and receipt of public assistance must provide one (1) form of veteran verification AND one (1) form of public assistance eligibility document:Veteran Verification - provide one (1) of the following acceptable documents for veteran verification: DD Form 214: Discharge papers/separation of service DD Form 215: Correction to DD Form 214 Veterans Health Identification Card (VHIC) VA ID DD Form 2 (Retired) Retirees (Blue ID) DD Form 2 (Retired Reserve) Guard and Reserve Gray Area Retirees (Pink ID)Public Assistance Eligibility Documents - provide one (1) item from this list for proof of eligibility: Medicaid Supportive Services for Veteran Families (SSVF) Supplemental Nutrition Assistance Program (Food Stamps or SNAP) SSI TANF WIC Pell Grant recipients Housing Choice Vouchers (HUD) LIHEAP Emergency Aid to Elderly, Disabled and Children (EAEDC) Federal Public Housing Assistance Bureau of Indian Affairs General Assistance Tribally-Administered Temporary Assistance for Needy Families (TTANF) Food Distribution Program on Indian Reservations (FDPIR) Head Start National School Lunch Program (NSLP)free lunchNSLP"},{"Question":"What documents are needed in order to complete my application for the Seniors program?","Answer":"To participate in Internet Essentials as a Senior, applicants must provide supporting documentation such as a statement of benefits, notice or letter of participation, or other official documentation demonstrating receipt of benefits from the current or previous year.Applicants must present one (1) selection from the Age Verification List AND one selection from the Federal or State Assistance Programs.Age Verification - US Government-issued ID (State or Federal) with birth date: Driver's License State-issued ID Passport Birth Certificate Voter Registration CardFederal Assistance Programs: Medicaid Supplemental Nutrition Assistance Program (Food Stamps or SNAP) Supplemental Security Income (SSI) Federal Public Housing Assistance (Section 8) Low-Income Home Energy Assistance Program (LIHEAP) Temporary Assistance to Needy Families (TANF) National School Lunch Program (NSLP) Bureau of Indian Affairs General Assistance Tribally-Administered Temporary Assistance for Needy Families (TTANF) Food Distribution Program on Indian Reservations (FDPIR) Head Start Medicare Extra Help Program Commodity Supplemental Food Program (CSFP)For participants living in Detroit, Michigan: Healthy Michigan Plan MI Choice Waiver ProgramFor participants living in California: Medi-Cal CalFresh Greater Avenues for Independence (GAIN) California Work Opportunity and Responsibility for Kids (CalWORKs) Stanislaus County Work Opportunity and Responsibility to Kids (STANWORKS) Welfare-to-Work (WTW) Women, Infants and Children Program (WIC) Healthy San FranciscoFor participants living in Georgia: Georgia Families Georgia/County Senior Property Tax ExemptionFor participants living in Hartford, Connecticut: Connecticut WIC HUSKY HealthFor participants living in Miami-Dade County, Florida: Temporary Cash Assistance (TCA) Emergency Home Energy Assistance for the Elderly Program (EHEAP)For participants living in Palm Beach County, Florida: Temporary Cash Assistance Emergency Home Energy Assistance for the Elderly Program (EHEAP)For participants living in Boston, Massachusetts: MassHealth Emergency Aid to the Elderly, Disabled and Children (EAEDC) Transitional Aid to Families with Dependent Children (TAFDC) Massachusetts Fuel AssistanceFor participants living in Philadelphia, Pennsylvania: Pharmaceutical Assistance Contract for the Elderly (PACE) Pharmaceutical Assistance Contract for the Elderly Needs Enhancement Tier (PACENET)For participants living in Seattle, Washington: Participation in Seattles Utility Discount Programfree lunchNSLPlow income","id":"b9977bce-502e-4002-8400-e3f0fa7ff403","QAs":"What documents are needed in order to complete my application for the Seniors program? To participate in Internet Essentials as a Senior, applicants must provide supporting documentation such as a statement of benefits, notice or letter of participation, or other official documentation demonstrating receipt of benefits from the current or previous year.Applicants must present one (1) selection from the Age Verification List AND one selection from the Federal or State Assistance Programs.Age Verification - US Government-issued ID (State or Federal) with birth date: Driver's License State-issued ID Passport Birth Certificate Voter Registration CardFederal Assistance Programs: Medicaid Supplemental Nutrition Assistance Program (Food Stamps or SNAP) Supplemental Security Income (SSI) Federal Public Housing Assistance (Section 8) Low-Income Home Energy Assistance Program (LIHEAP) Temporary Assistance to Needy Families (TANF) National School Lunch Program (NSLP) Bureau of Indian Affairs General Assistance Tribally-Administered Temporary Assistance for Needy Families (TTANF) Food Distribution Program on Indian Reservations (FDPIR) Head Start Medicare Extra Help Program Commodity Supplemental Food Program (CSFP)For participants living in Detroit, Michigan: Healthy Michigan Plan MI Choice Waiver ProgramFor participants living in California: Medi-Cal CalFresh Greater Avenues for Independence (GAIN) California Work Opportunity and Responsibility for Kids (CalWORKs) Stanislaus County Work Opportunity and Responsibility to Kids (STANWORKS) Welfare-to-Work (WTW) Women, Infants and Children Program (WIC) Healthy San FranciscoFor participants living in Georgia: Georgia Families Georgia/County Senior Property Tax ExemptionFor participants living in Hartford, Connecticut: Connecticut WIC HUSKY HealthFor participants living in Miami-Dade County, Florida: Temporary Cash Assistance (TCA) Emergency Home Energy Assistance for the Elderly Program (EHEAP)For participants living in Palm Beach County, Florida: Temporary Cash Assistance Emergency Home Energy Assistance for the Elderly Program (EHEAP)For participants living in Boston, Massachusetts: MassHealth Emergency Aid to the Elderly, Disabled and Children (EAEDC) Transitional Aid to Families with Dependent Children (TAFDC) Massachusetts Fuel AssistanceFor participants living in Philadelphia, Pennsylvania: Pharmaceutical Assistance Contract for the Elderly (PACE) Pharmaceutical Assistance Contract for the Elderly Needs Enhancement Tier (PACENET)For participants living in Seattle, Washington: Participation in Seattles Utility Discount Programfree lunchNSLPlow income"},{"Question":"What documents are needed in order to complete my application for the Community College program?","Answer":"To participate in Internet Essentials, applicants must be enrolled in a participating community college in Colorado or Illinois and receive a Pell Grant.Applicants must present one (1) selection from List A AND one selection from List B.List A - Proof of Community College Enrollment: A copy of your current or prior school year transcript A copy of your current or prior school year class schedule Veterans Health Identification Card (VHIC)List B - Proof of Pell Grant: A copy of your 2-page Student Aid Report (SAR) with Pell Grant eligibility from the current or prior school year A copy of your Pell Grant Award Letter from your community college from the current or prior school year","id":"8387475e-1a11-4415-810c-5f3599418e5b","QAs":"What documents are needed in order to complete my application for the Community College program? To participate in Internet Essentials, applicants must be enrolled in a participating community college in Colorado or Illinois and receive a Pell Grant.Applicants must present one (1) selection from List A AND one selection from List B.List A - Proof of Community College Enrollment: A copy of your current or prior school year transcript A copy of your current or prior school year class schedule Veterans Health Identification Card (VHIC)List B - Proof of Pell Grant: A copy of your 2-page Student Aid Report (SAR) with Pell Grant eligibility from the current or prior school year A copy of your Pell Grant Award Letter from your community college from the current or prior school year"},{"Question":"How can I apply for Internet Essentials?","Answer":"You can start your application online at:https://Apply.InternetEssentials.com/ in English orhttps://Aplicar.InternetEssentials.com/in Spanish You can also call 1-855-8-INTERNET (1-855-846-8376) to confirm eligibility and apply.process","id":"dfc55806-a172-44ca-b7cb-d15b3e326135","QAs":"How can I apply for Internet Essentials? You can start your application online at:https://Apply.InternetEssentials.com/ in English orhttps://Aplicar.InternetEssentials.com/in Spanish You can also call 1-855-8-INTERNET (1-855-846-8376) to confirm eligibility and apply.process"},{"Question":"What are accepted forms of identification for my application?","Answer":"Customers who do not have a social security number or who do not want to provide their social security number must provide one (1) form of Primary Identification OR two (2) forms of Secondary Identification:Primary Identification: Provide one (1) item from this list for proof of identification: Current US or Canadian Driver's License or state photo ID card or expired photo Driver's License not more than five years from expiration date Current US Passport or expired US Passport not more than five years from expiration date Current Foreign Country Passport Current photo US Military ID/Merchant Marine card Current photo US Military Dependent ID card Valid Resident Alien Card/Permanent Resident Card (INS Form I-551) Certificate of US Citizenship (N-560 or N-561) Certificate of US Naturalization (N550, N-570, or N-578) Employment Authorization Document (INS Form I-688 or I-766) Bureau of Indian Affairs Tribal ID card Photo employment ID card issued by US Government agency Current Welfare / Social Services photo ID card Secondary Identification: Provide two (2) items from this list for proof of identification: Matricula Consular Card Non-photo Driver's license US Department of State Non-Immigrant Visa Social Security card Court document in applicant's name – must contain full name, DOB, court seal Examples: Marriage certificate, Divorce decree, Legal name change Current weapons or gun permit with photo Current school photo ID card Medicare/Medicaid card Copy of utility bill in applicant's name is preferred Voter Registration card Current employment badge / photo ID W-2 form Selective Service Registration (Draft card) Birth certificate Mortgage coupons or notarized lease in applicant's name Bank statement in applicant's name Credit card in applicant's name\" ","id":"d57f632a-f509-449f-aaaf-f74a8bbc2c63","QAs":"What are accepted forms of identification for my application? Customers who do not have a social security number or who do not want to provide their social security number must provide one (1) form of Primary Identification OR two (2) forms of Secondary Identification:Primary Identification: Provide one (1) item from this list for proof of identification: Current US or Canadian Driver's License or state photo ID card or expired photo Driver's License not more than five years from expiration date Current US Passport or expired US Passport not more than five years from expiration date Current Foreign Country Passport Current photo US Military ID/Merchant Marine card Current photo US Military Dependent ID card Valid Resident Alien Card/Permanent Resident Card (INS Form I-551) Certificate of US Citizenship (N-560 or N-561) Certificate of US Naturalization (N550, N-570, or N-578) Employment Authorization Document (INS Form I-688 or I-766) Bureau of Indian Affairs Tribal ID card Photo employment ID card issued by US Government agency Current Welfare / Social Services photo ID card Secondary Identification: Provide two (2) items from this list for proof of identification: Matricula Consular Card Non-photo Driver's license US Department of State Non-Immigrant Visa Social Security card Court document in applicant's name – must contain full name, DOB, court seal Examples: Marriage certificate, Divorce decree, Legal name change Current weapons or gun permit with photo Current school photo ID card Medicare/Medicaid card Copy of utility bill in applicant's name is preferred Voter Registration card Current employment badge / photo ID W-2 form Selective Service Registration (Draft card) Birth certificate Mortgage coupons or notarized lease in applicant's name Bank statement in applicant's name Credit card in applicant's name\" "},{"Question":"How can I make changes to my application?","Answer":"If you need to make changes to an existing application pleasecall 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight, seven days a week.","id":"91a2c138-a431-415d-a2f9-9c702b51d929","QAs":"How can I make changes to my application? If you need to make changes to an existing application pleasecall 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight, seven days a week."},{"Question":"I started an application and need to submit my documents. How do I upload documents online?","Answer":"Here are the steps to upload documents online: Go to:https://Apply.InternetEssentials.com/ Look under the title 'Let's Get Started!' Select \"upload documents\" Type in your Phone # and Last Name or Application ID and Last Name to retrieve your application. Click Submit. Select the Program that you are submitting documentation for and click the type of proof you need to upload. Click Add File, locate your document and click Open. Follow steps above for additional documents to upload. When done, check \"I confirm that all of the information I've submitted is correct and click Submit.Call1-855-8-INTERNET(1-855-846-8376)if you need further assistance.Hours of operation are from 8 AM to 12 Midnight, seven days a week.","id":"c67b8829-a099-434c-9253-c29255221db7","QAs":"I started an application and need to submit my documents. How do I upload documents online? Here are the steps to upload documents online: Go to:https://Apply.InternetEssentials.com/ Look under the title 'Let's Get Started!' Select \"upload documents\" Type in your Phone # and Last Name or Application ID and Last Name to retrieve your application. Click Submit. Select the Program that you are submitting documentation for and click the type of proof you need to upload. Click Add File, locate your document and click Open. Follow steps above for additional documents to upload. When done, check \"I confirm that all of the information I've submitted is correct and click Submit.Call1-855-8-INTERNET(1-855-846-8376)if you need further assistance.Hours of operation are from 8 AM to 12 Midnight, seven days a week."},{"Question":"How can I return my application?","Answer":"Please send the signed application and copies of your proof of eligibility by mail, email, fax or the Document Upload option on our website: Mail: Comcast Internet Essentials, PO Box 397, Bridgeport, NJ 08014-9735 Email: Scan or photograph your documents and send them in one email toIEApplication@comcast.com Fax: 1-888-294-7113 Online: Visithttps://Apply.InternetEssentials.comand click \"Document Upload\" on the homepage to upload your documentation online.fax documents","id":"2bcac252-bf4a-4cf3-8ddd-571e20aa425b","QAs":"How can I return my application? Please send the signed application and copies of your proof of eligibility by mail, email, fax or the Document Upload option on our website: Mail: Comcast Internet Essentials, PO Box 397, Bridgeport, NJ 08014-9735 Email: Scan or photograph your documents and send them in one email toIEApplication@comcast.com Fax: 1-888-294-7113 Online: Visithttps://Apply.InternetEssentials.comand click \"Document Upload\" on the homepage to upload your documentation online.fax documents"},{"Question":"How long does it take to get approved for Internet Essentials?","Answer":"Applicants that are auto-approved (no documents required) should be approved within approximately 5 business days of their application date.Applicants that are not auto-approved (need to submit documentation) should be approved within 7-10 business days of the date that they submitted their signed application and supporting documentation.","id":"a494fae1-aaa8-423f-999e-e86cc6cc12d6","QAs":"How long does it take to get approved for Internet Essentials? Applicants that are auto-approved (no documents required) should be approved within approximately 5 business days of their application date.Applicants that are not auto-approved (need to submit documentation) should be approved within 7-10 business days of the date that they submitted their signed application and supporting documentation."},{"Question":"I applied for Internet Essentials and have not heard back yet. How can I find out the status of my application?","Answer":"You can view the status of your application online at:https://Apply.InternetEssentials.com/ in English orhttps://Aplicar.InternetEssentials.com/in Spanish or by calling 1-855-8-INTERNET (1-855-846-8376).application status","id":"bb527739-623d-4e0e-ad98-623fcfaecb12","QAs":"I applied for Internet Essentials and have not heard back yet. How can I find out the status of my application? You can view the status of your application online at:https://Apply.InternetEssentials.com/ in English orhttps://Aplicar.InternetEssentials.com/in Spanish or by calling 1-855-8-INTERNET (1-855-846-8376).application status"},{"Question":"I tried to apply online but am having trouble submitting my application.","Answer":"If you encounter the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if: It says my address is invalid I already have an existing application The web page freezes up / I got stuck on a pageHours of operation are from 8 AM to 12 Midnight, seven days a week.","id":"dd53ec67-0e2a-45b7-8fe7-628feda07869","QAs":"I tried to apply online but am having trouble submitting my application. If you encounter the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if: It says my address is invalid I already have an existing application The web page freezes up / I got stuck on a pageHours of operation are from 8 AM to 12 Midnight, seven days a week."},{"Question":"How can I contact customer service?","Answer":"If we haven't been able to answer your question in Get Help, please fill out the Contact Us form or call 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight, seven days a week.","id":"4a70bc59-cfaf-4ad2-bcfb-8e0e756f5ca8","QAs":"How can I contact customer service? If we haven't been able to answer your question in Get Help, please fill out the Contact Us form or call 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight, seven days a week."},{"Question":"I'm moving, how can I transfer my service?","Answer":"Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account: Move Internet Essentials service to a different address Change name, address, email and / or phone number Cancel your current Internet Essentials service Restore / reconnect Internet Essentials service Add phone, video and / or home security service Remove phone, video and / or home security serviceHours of operation are from 8 AM to Midnight, seven days a week.movingmove","id":"95a76060-441b-4777-a18b-dea96d942d47","QAs":"I'm moving, how can I transfer my service? Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account: Move Internet Essentials service to a different address Change name, address, email and / or phone number Cancel your current Internet Essentials service Restore / reconnect Internet Essentials service Add phone, video and / or home security service Remove phone, video and / or home security serviceHours of operation are from 8 AM to Midnight, seven days a week.movingmove"},{"Question":"How do I pay my bill?","Answer":"Select from the following options to pay your bill: Pay bill using a computer: http://www.Xfinity.com/bill-pay.html. Pay bill using a phone: Call 1-800-Xfinity (1-800-934-6489) and select Billing when prompted.pay a billpay billmy bill","id":"c18351dd-4db8-465d-98b8-dacd3b000433","QAs":"How do I pay my bill? Select from the following options to pay your bill: Pay bill using a computer: http://www.Xfinity.com/bill-pay.html. Pay bill using a phone: Call 1-800-Xfinity (1-800-934-6489) and select Billing when prompted.pay a billpay billmy bill"},{"Question":"How do I change my password?","Answer":"If you need to change passwords to your account click on the links below: Reset your Xfinity account password Reset your Xfinity WiFi passwordchange password","id":"774dbd3c-cc8a-4670-8237-07114e228910","QAs":"How do I change my password? If you need to change passwords to your account click on the links below: Reset your Xfinity account password Reset your Xfinity WiFi passwordchange password"},{"Question":"How can I make changes to my account?","Answer":"Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account: Change name, address, email and / or phone number Move Internet Essentials service to a different address Cancel your current Internet Essentials service Restore / reconnect Internet Essentials service Add phone, video and / or home security service Remove phone, video and / or home security serviceHours of operation are from 8 AM to 12 Midnight, seven days a week.movingmove","id":"994e1215-8023-419c-92e8-8c8d4ffe013b","QAs":"How can I make changes to my account? Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account: Change name, address, email and / or phone number Move Internet Essentials service to a different address Cancel your current Internet Essentials service Restore / reconnect Internet Essentials service Add phone, video and / or home security service Remove phone, video and / or home security serviceHours of operation are from 8 AM to 12 Midnight, seven days a week.movingmove"},{"Question":"What are the specifications of the computer?","Answer":" Website","id":"2f0619c9-2201-4cf0-909b-3fc399ec98bf","QAs":"What are the specifications of the computer? Website"},{"Question":"How do I order a low-cost computer for $149.99 plus tax?","Answer":"To order a low-cost laptop or desktop computer, call our vendor partner, CDI, at (1-888-710-4156), or you can order online here. You do not need a discount code when buying a computer for $149.99 plus tax.order computer","id":"ffbdd050-0f8c-4a5a-bb8b-cf66ca9f59fe","QAs":"How do I order a low-cost computer for $149.99 plus tax? To order a low-cost laptop or desktop computer, call our vendor partner, CDI, at (1-888-710-4156), or you can order online here. You do not need a discount code when buying a computer for $149.99 plus tax.order computer"},{"Question":"How does the Xfinity Terabyte Internet Data Usage Plan work?","Answer":"The Terabyte Internet Data Usage Plan is a new data usage plan for Xfinity Internet service that provides you with a terabyte (1 TB or 1024 GB) of Internet data usage each month as part of your monthly service. If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $200 each month, no matter how much you use. And, we're offering you two courtesy months, so you will not be billed the first two times you exceed a terabyte. This data plan is based on a principle of fairness. Those who use more Internet data pay more. And those who use less Internet data pay less.It is important to know that only a very small percentage of customers use more than 1 TB of data in a month and would be impacted by this plan, so they can continue to stream, surf, and download without worry. To see your actual usage, sign in to My Account at: https://www.xfinity.com/mobile/my-account.For customers who use a terabyte or more in a month, we also offer an Unlimited Data Option. The Unlimited Data Option costs an additional fee of $50 per calendar month. The fee is independent of actual data usage. The Terabyte Internet Data Usage Plan will not apply to customers who enroll in the Unlimited Data Option.","id":"67fb0ef4-52b1-408a-a247-89f56330db9d","QAs":"How does the Xfinity Terabyte Internet Data Usage Plan work? The Terabyte Internet Data Usage Plan is a new data usage plan for Xfinity Internet service that provides you with a terabyte (1 TB or 1024 GB) of Internet data usage each month as part of your monthly service. If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $200 each month, no matter how much you use. And, we're offering you two courtesy months, so you will not be billed the first two times you exceed a terabyte. This data plan is based on a principle of fairness. Those who use more Internet data pay more. And those who use less Internet data pay less.It is important to know that only a very small percentage of customers use more than 1 TB of data in a month and would be impacted by this plan, so they can continue to stream, surf, and download without worry. To see your actual usage, sign in to My Account at: https://www.xfinity.com/mobile/my-account.For customers who use a terabyte or more in a month, we also offer an Unlimited Data Option. The Unlimited Data Option costs an additional fee of $50 per calendar month. The fee is independent of actual data usage. The Terabyte Internet Data Usage Plan will not apply to customers who enroll in the Unlimited Data Option."},{"Question":"Do I have the Terabyte Internet Data Usage Plan?","Answer":"Xfinity Internet customers in the following locations have the Terabyte Internet Data Usage Plan: Alabama Arizona Arkansas California Colorado Florida Georgia Idaho Illinois Indiana Kansas Kentucky Louisiana Michigan Minnesota Mississippi Missouri New Mexico Western Ohio Oregon Tennessee Texas South Carolina Utah Southwest Virginia Washington Wisconsin","id":"615dc5cd-db3e-4767-907f-a15bcd5499bf","QAs":"Do I have the Terabyte Internet Data Usage Plan? Xfinity Internet customers in the following locations have the Terabyte Internet Data Usage Plan: Alabama Arizona Arkansas California Colorado Florida Georgia Idaho Illinois Indiana Kansas Kentucky Louisiana Michigan Minnesota Mississippi Missouri New Mexico Western Ohio Oregon Tennessee Texas South Carolina Utah Southwest Virginia Washington Wisconsin"},{"Question":"What can I do with a terabyte of data in a month?","Answer":"There are countless Internet activities that can be done with a terabyte of data in a month, including: Stream between 600 and 700 hours of HD video Play online games for more than 12,000 hours Stream more than 15,000 hours of music Upload or download more than 60,000 hi-res photos","id":"b1e5723c-7d79-45d2-9775-6d9e40af3206","QAs":"What can I do with a terabyte of data in a month? There are countless Internet activities that can be done with a terabyte of data in a month, including: Stream between 600 and 700 hours of HD video Play online games for more than 12,000 hours Stream more than 15,000 hours of music Upload or download more than 60,000 hi-res photos"},{"Question":"What are the hours of operation for customer service?","Answer":"Hours of operation are from 8 AM to Midnight, seven days a week.Please call 1-855-8-INTERNET (1-855-846-8376)to speak with a customer service representative.","id":"1b21157c-7d84-4720-b3fd-d9f24fc5bdbb","QAs":"What are the hours of operation for customer service? Hours of operation are from 8 AM to Midnight, seven days a week.Please call 1-855-8-INTERNET (1-855-846-8376)to speak with a customer service representative."},{"Question":"How do I get started with Xfinity Internet?","Answer":"This video covers Wireless Gateway placement, Network Name and WiFi Password and Online Security.","id":"8bed1c07-4476-4f0c-9581-cdf9bae862f4","QAs":"How do I get started with Xfinity Internet? This video covers Wireless Gateway placement, Network Name and WiFi Password and Online Security."},{"Question":"I need help setting up my equipment / device.","Answer":"Call 1-855-8-INTERNET (1-855-846-8376) to schedule installation by one of our technicians.","id":"e3ff3696-b509-4747-8f42-9d13495ddc1f","QAs":"I need help setting up my equipment / device. Call 1-855-8-INTERNET (1-855-846-8376) to schedule installation by one of our technicians."},{"Question":"How do I self install Xfinity Internet and Voice?","Answer":"This video shows you how to self install Xfinity Internet and Voice:","id":"d71e10ea-a0ad-4707-a5a4-c188c56d38f9","QAs":"How do I self install Xfinity Internet and Voice? This video shows you how to self install Xfinity Internet and Voice:"},{"Question":"How do I connect devices to my home WiFi network with the Xfinity Wireless Gateway?","Answer":"This video shows you how to connect devices to your home WiFi network with the Xfinity Wireless Gateway:","id":"6933e188-99fa-4ed7-9aaf-22f21ae4f648","QAs":"How do I connect devices to my home WiFi network with the Xfinity Wireless Gateway? This video shows you how to connect devices to your home WiFi network with the Xfinity Wireless Gateway:"},{"Question":"Tell me more about the XFinity Wifi App","Answer":"This video talks about the XFinity WiFi App features:","id":"a050576d-3988-4709-8d5d-c24130da4d15","QAs":"Tell me more about the XFinity Wifi App This video talks about the XFinity WiFi App features:"},{"Question":"How many computers am I able to purchase?","Answer":"Eligible families may purchase up to three low-cost computers.","id":"0f1ae88d-5918-47bb-b9a9-fbee4d589fda","QAs":"How many computers am I able to purchase? Eligible families may purchase up to three low-cost computers."},{"Question":"Can I pay for the computer on my Comcast bill?","Answer":"No, the cost of the computer cannot be added to your Comcast bill.","id":"89e08d8a-3f05-4f55-bf72-6eb10c9cc0f8","QAs":"Can I pay for the computer on my Comcast bill? No, the cost of the computer cannot be added to your Comcast bill."},{"Question":"What are Xfinity WiFi hotspots?","Answer":"Xfinity WiFi is a network of hotspots that allow you to connect to the Internet on the go, all while saving on your wireless data plan. Internet Essentials customers have Limited access to Xfinity WiFi hotspots (40 1-hour sessions) every 30 days.","id":"f25ec304-b7a3-4dba-994f-9e8f772bc661","QAs":"What are Xfinity WiFi hotspots? Xfinity WiFi is a network of hotspots that allow you to connect to the Internet on the go, all while saving on your wireless data plan. Internet Essentials customers have Limited access to Xfinity WiFi hotspots (40 1-hour sessions) every 30 days."},{"Question":"What is the availability of Xfinity WiFi hotspots?","Answer":"To find an Xfinity WiFi hotspot, check the hotspot location map online at:http://wifi.Xfinity.com/","id":"a43e6e15-41e9-4b8d-839f-b10f78fbe029","QAs":"What is the availability of Xfinity WiFi hotspots? To find an Xfinity WiFi hotspot, check the hotspot location map online at:http://wifi.Xfinity.com/"},{"Question":"How do I connect to Xfinity WiFi hotspots?","Answer":" When in range of a hotspot, look for \"Xfinitywifi\" in the list of available networks on your device Connect to the \"Xfinitywifi\" network on your device Enter your existing Xfinity username (or an email address associated with your account) and password on the login screen After you have logged in, select the Complimentary 1-Hour Pass Select Activate Pass and start browsing!","id":"fdbc240d-fdb8-40e9-a6d6-236f57912a22","QAs":"How do I connect to Xfinity WiFi hotspots? When in range of a hotspot, look for \"Xfinitywifi\" in the list of available networks on your device Connect to the \"Xfinitywifi\" network on your device Enter your existing Xfinity username (or an email address associated with your account) and password on the login screen After you have logged in, select the Complimentary 1-Hour Pass Select Activate Pass and start browsing!"},{"Question":"How do I set up my Xfinity username and password?","Answer":"To create an Xfinity username, go to: https://login.comcast.net/myaccount/create-uid or click 'Create a Username' from any sign-in page. You can also go to:https://www.Xfinity.com/getstarted and follow the on-screen instructions.","id":"4e8fcdb2-8b41-495f-a6b8-4cc868c8596e","QAs":"How do I set up my Xfinity username and password? To create an Xfinity username, go to: https://login.comcast.net/myaccount/create-uid or click 'Create a Username' from any sign-in page. You can also go to:https://www.Xfinity.com/getstarted and follow the on-screen instructions."},{"Question":"What if I forgot my Xfinity username or password?","Answer":"To retrieve your Xfinity username or reset your password, visit: https://www.Xfinity.com/password.","id":"6bf57751-2ac9-462d-b911-aec72c9ecef9","QAs":"What if I forgot my Xfinity username or password? To retrieve your Xfinity username or reset your password, visit: https://www.Xfinity.com/password."},{"Question":"Who should I contact with Xfinity WiFi-related questions or troubleshooting?","Answer":"24/7 telephone support is available from our customer service team. Call (1-866-489-0919).","id":"3fc8bd0b-8c8e-4e0b-853f-84bd4df0f365","QAs":"Who should I contact with Xfinity WiFi-related questions or troubleshooting? 24/7 telephone support is available from our customer service team. Call (1-866-489-0919)."},{"Question":"How do I find more information about Xfinity WiFi?","Answer":"For more information, and to view the Xfinity WiFi FAQs, visit:http://wifi.Xfinity.com/faq.php.","id":"e2449d00-94ac-4f8b-9041-945bdfa5492b","QAs":"How do I find more information about Xfinity WiFi? For more information, and to view the Xfinity WiFi FAQs, visit:http://wifi.Xfinity.com/faq.php."},{"Question":"What documents are needed in order to complete my application for the National School Lunch Program (NSLP)?","Answer":"For students participating in the National School Lunch Program (NSLP) a copy of a letter indicating current participation in NSLP or Home Start, with your child's name and the school name is required.For students enrolled in public, charter, private, virtual, denominational or parochial schools who are not participating in the NSLP the following documents are required: Proof of participation in SNAP, TANF or FDPIR programs*AND One of the following: Copy of recent report card or progress report, with school and student's name Copy of student ID, with school and student's name Letter from the school, on school letterhead, confirming the child's enrollment at the schoolFor homeschooled students who are not participating in the NSLP: Proof of participation in SNAP, TANF or FDPIR programsAND One of the following: Copy of document or waiver from the state or district identifying the child as homeschooled Copy of proof of participation in a homeschool club, association or organizationfree lunchNSLP","id":"048c963d-48f1-4bb4-a65c-33c99aa3150a","QAs":"What documents are needed in order to complete my application for the National School Lunch Program (NSLP)? For students participating in the National School Lunch Program (NSLP) a copy of a letter indicating current participation in NSLP or Home Start, with your child's name and the school name is required.For students enrolled in public, charter, private, virtual, denominational or parochial schools who are not participating in the NSLP the following documents are required: Proof of participation in SNAP, TANF or FDPIR programs*AND One of the following: Copy of recent report card or progress report, with school and student's name Copy of student ID, with school and student's name Letter from the school, on school letterhead, confirming the child's enrollment at the schoolFor homeschooled students who are not participating in the NSLP: Proof of participation in SNAP, TANF or FDPIR programsAND One of the following: Copy of document or waiver from the state or district identifying the child as homeschooled Copy of proof of participation in a homeschool club, association or organizationfree lunchNSLP"},{"Question":"What documents are needed in order to complete my application for the Veterans program?","Answer":"Customers who have not verified their veteran status and receipt of public assistance must provide one (1) form of veteran verification AND one (1) form of public assistance eligibility document:Veteran Verification - provide one (1) of the following acceptable documents for veteran verification: DD Form 214: Discharge papers/separation of service DD Form 215: Correction to DD Form 214 Veterans Health Identification Card (VHIC) VA ID DD Form 2 (Retired) Retirees (Blue ID) DD Form 2 (Retired Reserve) Guard and Reserve Gray Area Retirees (Pink ID)Public Assistance Eligibility Documents - provide one (1) item from this list for proof of eligibility: Medicaid Supportive Services for Veteran Families (SSVF) Supplemental Nutrition Assistance Program (Food Stamps or SNAP) SSI TANF WIC Pell Grant recipients Housing Choice Vouchers (HUD) LIHEAP Emergency Aid to Elderly, Disabled and Children (EAEDC) Federal Public Housing Assistance Bureau of Indian Affairs General Assistance Tribally-Administered Temporary Assistance for Needy Families (TTANF) Food Distribution Program on Indian Reservations (FDPIR) Head Start National School Lunch Program (NSLP)free lunchNSLP","id":"397f4877-f9d3-40b5-aa65-db18052a57c6","QAs":"What documents are needed in order to complete my application for the Veterans program? Customers who have not verified their veteran status and receipt of public assistance must provide one (1) form of veteran verification AND one (1) form of public assistance eligibility document:Veteran Verification - provide one (1) of the following acceptable documents for veteran verification: DD Form 214: Discharge papers/separation of service DD Form 215: Correction to DD Form 214 Veterans Health Identification Card (VHIC) VA ID DD Form 2 (Retired) Retirees (Blue ID) DD Form 2 (Retired Reserve) Guard and Reserve Gray Area Retirees (Pink ID)Public Assistance Eligibility Documents - provide one (1) item from this list for proof of eligibility: Medicaid Supportive Services for Veteran Families (SSVF) Supplemental Nutrition Assistance Program (Food Stamps or SNAP) SSI TANF WIC Pell Grant recipients Housing Choice Vouchers (HUD) LIHEAP Emergency Aid to Elderly, Disabled and Children (EAEDC) Federal Public Housing Assistance Bureau of Indian Affairs General Assistance Tribally-Administered Temporary Assistance for Needy Families (TTANF) Food Distribution Program on Indian Reservations (FDPIR) Head Start National School Lunch Program (NSLP)free lunchNSLP"},{"Question":"What documents are needed in order to complete my application for the Seniors program?","Answer":"To participate in Internet Essentials as a Senior, applicants must provide supporting documentation such as a statement of benefits, notice or letter of participation, or other official documentation demonstrating receipt of benefits from the current or previous year.Applicants must present one (1) selection from the Age Verification List AND one selection from the Federal or State Assistance Programs.Age Verification - US Government-issued ID (State or Federal) with birth date: Driver's License State-issued ID Passport Birth Certificate Voter Registration CardFederal Assistance Programs: Medicaid Supplemental Nutrition Assistance Program (Food Stamps or SNAP) Supplemental Security Income (SSI) Federal Public Housing Assistance (Section 8) Low-Income Home Energy Assistance Program (LIHEAP) Temporary Assistance to Needy Families (TANF) National School Lunch Program (NSLP) Bureau of Indian Affairs General Assistance Tribally-Administered Temporary Assistance for Needy Families (TTANF) Food Distribution Program on Indian Reservations (FDPIR) Head Start Medicare Extra Help Program Commodity Supplemental Food Program (CSFP)For participants living in Detroit, Michigan: Healthy Michigan Plan MI Choice Waiver ProgramFor participants living in California: Medi-Cal CalFresh Greater Avenues for Independence (GAIN) California Work Opportunity and Responsibility for Kids (CalWORKs) Stanislaus County Work Opportunity and Responsibility to Kids (STANWORKS) Welfare-to-Work (WTW) Women, Infants and Children Program (WIC) Healthy San FranciscoFor participants living in Georgia: Georgia Families Georgia/County Senior Property Tax ExemptionFor participants living in Hartford, Connecticut: Connecticut WIC HUSKY HealthFor participants living in Miami-Dade County, Florida: Temporary Cash Assistance (TCA) Emergency Home Energy Assistance for the Elderly Program (EHEAP)For participants living in Palm Beach County, Florida: Temporary Cash Assistance Emergency Home Energy Assistance for the Elderly Program (EHEAP)For participants living in Boston, Massachusetts: MassHealth Emergency Aid to the Elderly, Disabled and Children (EAEDC) Transitional Aid to Families with Dependent Children (TAFDC) Massachusetts Fuel AssistanceFor participants living in Philadelphia, Pennsylvania: Pharmaceutical Assistance Contract for the Elderly (PACE) Pharmaceutical Assistance Contract for the Elderly Needs Enhancement Tier (PACENET)For participants living in Seattle, Washington: Participation in Seattles Utility Discount Programfree lunchNSLPlow income","id":"39c9a92d-4168-47e6-b516-849243591b02","QAs":"What documents are needed in order to complete my application for the Seniors program? To participate in Internet Essentials as a Senior, applicants must provide supporting documentation such as a statement of benefits, notice or letter of participation, or other official documentation demonstrating receipt of benefits from the current or previous year.Applicants must present one (1) selection from the Age Verification List AND one selection from the Federal or State Assistance Programs.Age Verification - US Government-issued ID (State or Federal) with birth date: Driver's License State-issued ID Passport Birth Certificate Voter Registration CardFederal Assistance Programs: Medicaid Supplemental Nutrition Assistance Program (Food Stamps or SNAP) Supplemental Security Income (SSI) Federal Public Housing Assistance (Section 8) Low-Income Home Energy Assistance Program (LIHEAP) Temporary Assistance to Needy Families (TANF) National School Lunch Program (NSLP) Bureau of Indian Affairs General Assistance Tribally-Administered Temporary Assistance for Needy Families (TTANF) Food Distribution Program on Indian Reservations (FDPIR) Head Start Medicare Extra Help Program Commodity Supplemental Food Program (CSFP)For participants living in Detroit, Michigan: Healthy Michigan Plan MI Choice Waiver ProgramFor participants living in California: Medi-Cal CalFresh Greater Avenues for Independence (GAIN) California Work Opportunity and Responsibility for Kids (CalWORKs) Stanislaus County Work Opportunity and Responsibility to Kids (STANWORKS) Welfare-to-Work (WTW) Women, Infants and Children Program (WIC) Healthy San FranciscoFor participants living in Georgia: Georgia Families Georgia/County Senior Property Tax ExemptionFor participants living in Hartford, Connecticut: Connecticut WIC HUSKY HealthFor participants living in Miami-Dade County, Florida: Temporary Cash Assistance (TCA) Emergency Home Energy Assistance for the Elderly Program (EHEAP)For participants living in Palm Beach County, Florida: Temporary Cash Assistance Emergency Home Energy Assistance for the Elderly Program (EHEAP)For participants living in Boston, Massachusetts: MassHealth Emergency Aid to the Elderly, Disabled and Children (EAEDC) Transitional Aid to Families with Dependent Children (TAFDC) Massachusetts Fuel AssistanceFor participants living in Philadelphia, Pennsylvania: Pharmaceutical Assistance Contract for the Elderly (PACE) Pharmaceutical Assistance Contract for the Elderly Needs Enhancement Tier (PACENET)For participants living in Seattle, Washington: Participation in Seattles Utility Discount Programfree lunchNSLPlow income"},{"Question":"What documents are needed in order to complete my application for the Community College program?","Answer":"To participate in Internet Essentials, applicants must be enrolled in a participating community college in Colorado or Illinois and receive a Pell Grant.Applicants must present one (1) selection from List A AND one selection from List B.List A - Proof of Community College Enrollment: A copy of your current or prior school year transcript A copy of your current or prior school year class schedule Veterans Health Identification Card (VHIC)List B - Proof of Pell Grant: A copy of your 2-page Student Aid Report (SAR) with Pell Grant eligibility from the current or prior school year A copy of your Pell Grant Award Letter from your community college from the current or prior school year","id":"3e8564b3-29e1-44e4-87ff-91bb90e41189","QAs":"What documents are needed in order to complete my application for the Community College program? To participate in Internet Essentials, applicants must be enrolled in a participating community college in Colorado or Illinois and receive a Pell Grant.Applicants must present one (1) selection from List A AND one selection from List B.List A - Proof of Community College Enrollment: A copy of your current or prior school year transcript A copy of your current or prior school year class schedule Veterans Health Identification Card (VHIC)List B - Proof of Pell Grant: A copy of your 2-page Student Aid Report (SAR) with Pell Grant eligibility from the current or prior school year A copy of your Pell Grant Award Letter from your community college from the current or prior school year"},{"Question":"Who is eligible for Internet Essentials for low-income families?","Answer":"Eligible families must: Have at least one child who qualifies for the National School Lunch Program (NSLP) or can provide documentation outlined in the Application Help (Program Support) section Not have outstanding debt to Comcast that is less than a year old (Families with outstanding debt more than one year old may still be eligible) Live in an area where Comcast Internet service is available but have not subscribed to Comcast Internet service within the last 90 days, where applicablefree lunchNSLPlow income","id":"ba589d84-d538-478f-9f92-987cc2e0147d","QAs":"Who is eligible for Internet Essentials for low-income families? Eligible families must: Have at least one child who qualifies for the National School Lunch Program (NSLP) or can provide documentation outlined in the Application Help (Program Support) section Not have outstanding debt to Comcast that is less than a year old (Families with outstanding debt more than one year old may still be eligible) Live in an area where Comcast Internet service is available but have not subscribed to Comcast Internet service within the last 90 days, where applicablefree lunchNSLPlow income"},{"Question":"Do families who home school their children qualify for Internet Essentials?","Answer":"Yes, families who home school their children are eligible for Internet Essentials but must provide the verification outlined in the Application Help (Program Support) section.","id":"82e4583a-4f1f-46be-8cf5-2f660538f0be","QAs":"Do families who home school their children qualify for Internet Essentials? Yes, families who home school their children are eligible for Internet Essentials but must provide the verification outlined in the Application Help (Program Support) section."},{"Question":"Who is eligible for the Internet Essentials Housing Assistance Program?","Answer":"Eligible Housing Assistance Program members must: Receive HUD housing assistance such as Public Housing, Housing Choice Vouchers (Section 8 Vouchers) or Multifamily Assistance (such as Project-Cased Section 8 and 202/811) Must not have outstanding debt to Comcast that is less than a year old (individuals with outstanding debt more than one year old may still be eligible) Must live in an area where Comcast Internet service is available but have not subscribed to it within the last 90 days","id":"6041a331-a599-493b-ab5c-15148b59b77d","QAs":"Who is eligible for the Internet Essentials Housing Assistance Program? Eligible Housing Assistance Program members must: Receive HUD housing assistance such as Public Housing, Housing Choice Vouchers (Section 8 Vouchers) or Multifamily Assistance (such as Project-Cased Section 8 and 202/811) Must not have outstanding debt to Comcast that is less than a year old (individuals with outstanding debt more than one year old may still be eligible) Must live in an area where Comcast Internet service is available but have not subscribed to it within the last 90 days"},{"Question":"Who is eligible for the Internet Essentials Veterans Program?","Answer":"Eligible veterans must: Be a low-income veteran Receive federal or state public assistance Not have outstanding debt to Comcast that is less than a year old (veterans with outstanding debt more than one year old may still be eligible) Live in an area where Comcast Internet service is available but have not subscribed to Comcast Internet service within the last 90 dayslow income","id":"4f5ee729-d652-423c-a035-dd869197002c","QAs":"Who is eligible for the Internet Essentials Veterans Program? Eligible veterans must: Be a low-income veteran Receive federal or state public assistance Not have outstanding debt to Comcast that is less than a year old (veterans with outstanding debt more than one year old may still be eligible) Live in an area where Comcast Internet service is available but have not subscribed to Comcast Internet service within the last 90 dayslow income"},{"Question":"Who is eligible for the Internet Essentials Senior Program?","Answer":"Eligible seniors must: Receive federal and/or state public assistance specific to the area where they reside Live in one of the following locations: Atlanta, Georgia; Boston, Massachusetts; Detroit, Michigan; Fresno County, California; Hartford County, Connecticut; Houston, Texas; Miami-Dade County, Florida; Palm Beach County, Florida; Philadelphia, Pennsylvania; San Francisco, California; Santa Clara County, California; Washington, D.C. or Seattle, Washington Must not have outstanding debt to Comcast that is less than a year old (seniors with outstanding debt more than one year old may still be eligible) Must live in an area where Comcast Internet service is available but have not subscribed to it within the last 90 days","id":"153cf1f8-cec1-4ba1-8af0-1b0bf96354af","QAs":"Who is eligible for the Internet Essentials Senior Program? Eligible seniors must: Receive federal and/or state public assistance specific to the area where they reside Live in one of the following locations: Atlanta, Georgia; Boston, Massachusetts; Detroit, Michigan; Fresno County, California; Hartford County, Connecticut; Houston, Texas; Miami-Dade County, Florida; Palm Beach County, Florida; Philadelphia, Pennsylvania; San Francisco, California; Santa Clara County, California; Washington, D.C. or Seattle, Washington Must not have outstanding debt to Comcast that is less than a year old (seniors with outstanding debt more than one year old may still be eligible) Must live in an area where Comcast Internet service is available but have not subscribed to it within the last 90 days"},{"Question":"Who is eligible for the Internet Essentials Community College Program?","Answer":"Eligible Community College students must: Be enrolled in a 2-year community college in Illinois or Colorado Be a Pell Grant recipient Not have outstanding debt to Comcast that is less than a year old (students with outstanding debt more than one year old may still be eligible) Live in an area where Comcast Internet service is available but not have subscribed to it within the last 90 days","id":"ece55427-d0a6-49c8-8b96-54b05edef91c","QAs":"Who is eligible for the Internet Essentials Community College Program? Eligible Community College students must: Be enrolled in a 2-year community college in Illinois or Colorado Be a Pell Grant recipient Not have outstanding debt to Comcast that is less than a year old (students with outstanding debt more than one year old may still be eligible) Live in an area where Comcast Internet service is available but not have subscribed to it within the last 90 days"},{"Question":"Do I need cable or phone service to qualify for Internet Essentials?","Answer":"No. You do not need a cable or phone service to be eligible and apply for Internet Essentials.","id":"61346760-9dab-4f10-a38f-c846566d2a15","QAs":"Do I need cable or phone service to qualify for Internet Essentials? No. You do not need a cable or phone service to be eligible and apply for Internet Essentials."},{"Question":"If I have Xfinity TV and/or Xfinity Voice, but I don’t have Xfinity Internet, am I eligible for Internet Essentials?","Answer":"Yes. If you meet the rest of the eligibility criteria for Internet Essentials, then you are eligible to sign up for the program. Must verify eligibility for at least one of Internet Essentials programs Live in an area where Comcast Internet Service is available Have not subscribed to Comcast Internet within the last 90 days Not have outstanding debt to Comcast that is less than one year old","id":"c51baea3-0733-4f9e-a461-20890767d218","QAs":"If I have Xfinity TV and/or Xfinity Voice, but I don’t have Xfinity Internet, am I eligible for Internet Essentials? Yes. If you meet the rest of the eligibility criteria for Internet Essentials, then you are eligible to sign up for the program. Must verify eligibility for at least one of Internet Essentials programs Live in an area where Comcast Internet Service is available Have not subscribed to Comcast Internet within the last 90 days Not have outstanding debt to Comcast that is less than one year old"},{"Question":"If I previously disconnected service with Internet Essentials, can I re-enter the program?","Answer":"Yes, if you meet the program guidelines: Must verify eligibility for at least one of Internet Essentials programs Live in an area where Comcast Internet Service is available Have not subscribed to Comcast Internet within the last 90 days Not have outstanding debt to Comcast that is less than one year old","id":"99bcee5f-5034-4460-8c82-839b208308a8","QAs":"If I previously disconnected service with Internet Essentials, can I re-enter the program? Yes, if you meet the program guidelines: Must verify eligibility for at least one of Internet Essentials programs Live in an area where Comcast Internet Service is available Have not subscribed to Comcast Internet within the last 90 days Not have outstanding debt to Comcast that is less than one year old"}]