[{"Question":"How can I check the status of my application? I haven't heard back in a few days.","Answer":"The fastest way to checkthe status of your application is online: Click here to check your application status in English Click here to check your application statusin Spanish You can also call1-855-8-INTERNET(1-855-846-8376)but please expect longer wait timesapplication status","id":"bb527739-623d-4e0e-ad98-623fcfaecb12","QAs":"How can I check the status of my application? I haven't heard back in a few days. The fastest way to checkthe status of your application is online: Click here to check your application status in English Click here to check your application statusin Spanish You can also call1-855-8-INTERNET(1-855-846-8376)but please expect longer wait timesapplication status"},{"Question":"Am I eligible for Internet Essentials?","Answer":"You may qualify if you: Live in an area where Xfinity Internet service is available Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others, or are enrolled or enrolling in the Affordable Connectivity Program (ACP) with Xfinity Have not had Xfinity Internet within the last 90 days (unless enrolled in ACP with Xfinity)* Have no outstanding debt to Xfinity that is less than one year old (unless enrolled in ACP with Xfinity)** The 90-day and outstanding debt eligibility requirements are also temporarily being waived through December 31, 2023, for new Xfinity Internet customers regardless of enrollment in ACP with XfinitySigning up is easy and fast from your mobile device, go to:https://www.internetessentials.com/apply","id":"149b7de7-b46f-418f-b5fa-4b06b552034c","QAs":"Am I eligible for Internet Essentials? You may qualify if you: Live in an area where Xfinity Internet service is available Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others, or are enrolled or enrolling in the Affordable Connectivity Program (ACP) with Xfinity Have not had Xfinity Internet within the last 90 days (unless enrolled in ACP with Xfinity)* Have no outstanding debt to Xfinity that is less than one year old (unless enrolled in ACP with Xfinity)** The 90-day and outstanding debt eligibility requirements are also temporarily being waived through December 31, 2023, for new Xfinity Internet customers regardless of enrollment in ACP with XfinitySigning up is easy and fast from your mobile device, go to:https://www.internetessentials.com/apply"},{"Question":"I heard that Internet Essentials is increasing speeds, how do I get faster speeds?","Answer":"For all new and existing Internet Essentials customers, the speed of the programs Internet service is now 50 Mbps downstream and 10 Mbps upstream! There is no need to do anything, existing customers are automatically included in this speed increase.50/105050mb50 mbspeed","id":"21618282-46d8-4f1f-af52-1d32ddc3d621","QAs":"I heard that Internet Essentials is increasing speeds, how do I get faster speeds? For all new and existing Internet Essentials customers, the speed of the programs Internet service is now 50 Mbps downstream and 10 Mbps upstream! There is no need to do anything, existing customers are automatically included in this speed increase.50/105050mb50 mbspeed"},{"Question":"How can I apply for Internet Essentials?","Answer":"There are two ways you can apply for Internet Essentials: Faster: click hereto submit your application online. It takes about ten minutes if you do not have to submit documents. Fast: you can call our call center at 1-855-8-INTERNET(1-855-846-8376)during business hours and one of our agents will walk you through the easy application process. The whole process takes about 10 minutes if you do not have to submit documents.Hours of operation are from 8 AM to Midnight (EST), seven days a week.applyapplication","id":"aa002834-2532-4d99-91f1-b7d9e9ea377d","QAs":"How can I apply for Internet Essentials? There are two ways you can apply for Internet Essentials: Faster: click hereto submit your application online. It takes about ten minutes if you do not have to submit documents. Fast: you can call our call center at 1-855-8-INTERNET(1-855-846-8376)during business hours and one of our agents will walk you through the easy application process. The whole process takes about 10 minutes if you do not have to submit documents.Hours of operation are from 8 AM to Midnight (EST), seven days a week.applyapplication"},{"Question":"What if I need to provide a document for my application?","Answer":"If a document has to be submitted for your application, please provide one (1) document from the list below: MEDICAID: card or most recent eligibility letter for any member of your household. Public housing assistance documentation such as your lease, housing assistance payment (HAP) contract, or eligibility documentation from HUD. SNAP: letter indicating you are approved for Supplemental Nutrition Assistance Program benefits. TANF: eligibility letter for Temporary Assistance for Needy Families. SSI: eligibility letter for Supplemental Security Income. NSLP/Head Start: copy of a letter indicating current participation in the National School Lunch Program or Head Start, with your child's name, the school name, and the address of where you are requesting service. LIHEAP: letter confirming your eligibility for Low Income Home Energy Assistance Program. WIC: eligibility letter for the Women, Infants, and Children program. FEDERAL PELL GRANT: documentation from your institutions financial aid office. VA PENSION: veterans pension eligibility determination letter from the Veterans Administration. Tribal assistance eligibility letter, including TTANF, FDPIR, etc.If you need to upload documents for your existing application, click here.","id":"326c66a9-cb00-4753-aa59-26e83a20eeba","QAs":"What if I need to provide a document for my application? If a document has to be submitted for your application, please provide one (1) document from the list below: MEDICAID: card or most recent eligibility letter for any member of your household. Public housing assistance documentation such as your lease, housing assistance payment (HAP) contract, or eligibility documentation from HUD. SNAP: letter indicating you are approved for Supplemental Nutrition Assistance Program benefits. TANF: eligibility letter for Temporary Assistance for Needy Families. SSI: eligibility letter for Supplemental Security Income. NSLP/Head Start: copy of a letter indicating current participation in the National School Lunch Program or Head Start, with your child's name, the school name, and the address of where you are requesting service. LIHEAP: letter confirming your eligibility for Low Income Home Energy Assistance Program. WIC: eligibility letter for the Women, Infants, and Children program. FEDERAL PELL GRANT: documentation from your institutions financial aid office. VA PENSION: veterans pension eligibility determination letter from the Veterans Administration. Tribal assistance eligibility letter, including TTANF, FDPIR, etc.If you need to upload documents for your existing application, click here."},{"Question":"Would you like to use chat messenger to help answer your question?","Answer":"If you can't find an answer and want to chat, click to launch:Xfinity Assistant ","id":"b5069a1c-2459-4a87-89c0-af4683a174f4","QAs":"Would you like to use chat messenger to help answer your question? If you can't find an answer and want to chat, click to launch:Xfinity Assistant "},{"Question":"What if the application can't find my address?","Answer":"Start typing your address and select the matching address from the list that appears. If you can't find your address try typing it in a different way (try abbreviated version of St instead of spelling out Street for example).If you haven't been able to find your address in the drop down list, please call 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight (EST), seven days a week.","id":"ee4bed9f-62d9-490c-91dc-8f04e2af0d9a","QAs":"What if the application can't find my address? Start typing your address and select the matching address from the list that appears. If you can't find your address try typing it in a different way (try abbreviated version of St instead of spelling out Street for example).If you haven't been able to find your address in the drop down list, please call 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight (EST), seven days a week."},{"Question":"Do you have options to navigate the site for the hearing impaired?","Answer":"Internet Essentials offers the option to use American Sign Language to submit an application. Click on the ASL Now button and follow the prompts for Internet Essentials:deafsignaccessibilityhearingimpaired","id":"ce560dc3-61fb-4e52-8dee-108aa43dd4c6","QAs":"Do you have options to navigate the site for the hearing impaired? Internet Essentials offers the option to use American Sign Language to submit an application. Click on the ASL Now button and follow the prompts for Internet Essentials:deafsignaccessibilityhearingimpaired"},{"Question":"I want to apply on the phone. How do I contact the call center?","Answer":"The fastest way to apply is through our online application, which you can get to by clickinghere.If you want to apply for Internet Essentials over the phone please call 1-855-8-INTERNET (1-855-846-8376).Call Center hours of operation are from 8 AM to Midnight(EST), seven days a week.","id":"bc3f8894-16b5-4508-94a1-84b6ad3363e2","QAs":"I want to apply on the phone. How do I contact the call center? The fastest way to apply is through our online application, which you can get to by clickinghere.If you want to apply for Internet Essentials over the phone please call 1-855-8-INTERNET (1-855-846-8376).Call Center hours of operation are from 8 AM to Midnight(EST), seven days a week."},{"Question":"What are accepted forms of identification for my application?","Answer":"Customers who do not have a social security number or who do not want to provide their social security number may either show one (1) form of Primary Identification OR two (2) forms of Secondary Identification, or in some cases use their verified, opted-in mobile number to enter a one-time passcode.Primary Identification: Provide one (1) item from this list for proof of identification: Current US or Canadian Driver's License or state photo ID card or expired photo Driver's License not more than five years from expiration date Current US Passport or expired US Passport not more than five years from expiration date Current Foreign Country Passport Valid Resident Alien Card/Permanent Resident Card (INS Form I-551) Certificate of US Citizenship (N-560 or N-561) Certificate of US Naturalization (N550, N-570, or N-578) Employment Authorization Document (INS Form I-688 or I-766) Bureau of Indian Affairs Tribal ID card Photo employment ID card issued by US Government agency Current Welfare / Social Services photo ID card Foreign National Identification card Foreign Driver's license Foreign Voter's Registration card Foreign Military Identification card Other government-issued identification document, including municipal ID I-94 arrival/departure record card Official documents that list the applicant as the parent of a child (e.g. birth certificate, adoption, school, church/baptismal certificate, insurance, legal, or medical record). This must contain the applicant's name.Secondary Identification: Provide two (2) items from this list for proof of identification: Matricula Consular Card Non-photo Driver's license US Department of State Non-Immigrant Visa Court document in applicant's name must contain full name, DOB, court seal Examples: Marriage certificate, Divorce decree, Legal name change Current weapons or gun permit with photo Current school photo ID card Medicaid card or most recent eligibility letter for any member of your household Copy of utility bill in applicant's name is preferred Voter Registration card Current employment badge / photo ID W-2 form Selective Service Registration (Draft card) Birth certificate Mortgage coupons or notarized lease in applicant's name Bank statement in applicant's name Credit card in applicant's name Individual Taxpayer Identification Number (ITIN)For applicants that have opted-in to receive SMS notifications about their application, ID verification can be completed through a verified mobile number with a one time SMS pass code.Current photo US Military ID/Merchant Marine cardCurrent photo US Military Dependent ID card","id":"d57f632a-f509-449f-aaaf-f74a8bbc2c63","QAs":"What are accepted forms of identification for my application? Customers who do not have a social security number or who do not want to provide their social security number may either show one (1) form of Primary Identification OR two (2) forms of Secondary Identification, or in some cases use their verified, opted-in mobile number to enter a one-time passcode.Primary Identification: Provide one (1) item from this list for proof of identification: Current US or Canadian Driver's License or state photo ID card or expired photo Driver's License not more than five years from expiration date Current US Passport or expired US Passport not more than five years from expiration date Current Foreign Country Passport Valid Resident Alien Card/Permanent Resident Card (INS Form I-551) Certificate of US Citizenship (N-560 or N-561) Certificate of US Naturalization (N550, N-570, or N-578) Employment Authorization Document (INS Form I-688 or I-766) Bureau of Indian Affairs Tribal ID card Photo employment ID card issued by US Government agency Current Welfare / Social Services photo ID card Foreign National Identification card Foreign Driver's license Foreign Voter's Registration card Foreign Military Identification card Other government-issued identification document, including municipal ID I-94 arrival/departure record card Official documents that list the applicant as the parent of a child (e.g. birth certificate, adoption, school, church/baptismal certificate, insurance, legal, or medical record). This must contain the applicant's name.Secondary Identification: Provide two (2) items from this list for proof of identification: Matricula Consular Card Non-photo Driver's license US Department of State Non-Immigrant Visa Court document in applicant's name must contain full name, DOB, court seal Examples: Marriage certificate, Divorce decree, Legal name change Current weapons or gun permit with photo Current school photo ID card Medicaid card or most recent eligibility letter for any member of your household Copy of utility bill in applicant's name is preferred Voter Registration card Current employment badge / photo ID W-2 form Selective Service Registration (Draft card) Birth certificate Mortgage coupons or notarized lease in applicant's name Bank statement in applicant's name Credit card in applicant's name Individual Taxpayer Identification Number (ITIN)For applicants that have opted-in to receive SMS notifications about their application, ID verification can be completed through a verified mobile number with a one time SMS pass code.Current photo US Military ID/Merchant Marine cardCurrent photo US Military Dependent ID card"},{"Question":"How can I make changes to my application?","Answer":"If you need to make changes to an existing application pleasecall 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight (EST), seven days a week.","id":"91a2c138-a431-415d-a2f9-9c702b51d929","QAs":"How can I make changes to my application? If you need to make changes to an existing application pleasecall 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight (EST), seven days a week."},{"Question":"I started an application and need to submit my documents. How do I upload documents online?","Answer":"Here are the steps to upload documents online: Go to:https://Apply.InternetEssentials.com/ Look at the blue bar for the title 'Upload Documents' Type in your Application ID and Last Name to retrieve your application. Click Continue. Select the Program that you are submitting documentation for and click the type of proof you need to upload. Click Add File, locate your document and click Open. Follow steps above for additional documents to upload. When done, check \"I confirm that all of the information I've submitted is correct and click Submit.","id":"c67b8829-a099-434c-9253-c29255221db7","QAs":"I started an application and need to submit my documents. How do I upload documents online? Here are the steps to upload documents online: Go to:https://Apply.InternetEssentials.com/ Look at the blue bar for the title 'Upload Documents' Type in your Application ID and Last Name to retrieve your application. Click Continue. Select the Program that you are submitting documentation for and click the type of proof you need to upload. Click Add File, locate your document and click Open. Follow steps above for additional documents to upload. When done, check \"I confirm that all of the information I've submitted is correct and click Submit."},{"Question":"How can I send documents for my application?","Answer":"There are four different ways you can submit documents: Fastest: Click here to login to your existing application and upload documents online through your phone or computer Faster: scan or take a photo of your documents and email them to:IEApplication@comcast.com Fast: Send paper copies of your documents and signed application to: Comcast Internet Essentials, PO Box 397, Bridgeport, NJ 08014-9735 Slow: Fax paper copies of your documents and signed application to 1-888-294-7113. Make sure you include your application number on all documents.Please make sure you include your application number with mailed or fax documents. Your submitted documents will not be returned to you.fax documents","id":"2bcac252-bf4a-4cf3-8ddd-571e20aa425b","QAs":"How can I send documents for my application? There are four different ways you can submit documents: Fastest: Click here to login to your existing application and upload documents online through your phone or computer Faster: scan or take a photo of your documents and email them to:IEApplication@comcast.com Fast: Send paper copies of your documents and signed application to: Comcast Internet Essentials, PO Box 397, Bridgeport, NJ 08014-9735 Slow: Fax paper copies of your documents and signed application to 1-888-294-7113. Make sure you include your application number on all documents.Please make sure you include your application number with mailed or fax documents. Your submitted documents will not be returned to you.fax documents"},{"Question":"How long does it take to get approved for Internet Essentials?","Answer":"Applicants that go through an Expedited Review process (no documents required) should be approved instantly. Applicants that are not expedited (need to submit documentation) should be approved within 3 business days of the date that they submitted their signed application and supporting documentation. Customers can expect to be fully connected within 3-5 business days of their application approval date.","id":"a494fae1-aaa8-423f-999e-e86cc6cc12d6","QAs":"How long does it take to get approved for Internet Essentials? Applicants that go through an Expedited Review process (no documents required) should be approved instantly. Applicants that are not expedited (need to submit documentation) should be approved within 3 business days of the date that they submitted their signed application and supporting documentation. Customers can expect to be fully connected within 3-5 business days of their application approval date."},{"Question":"What if I am a customer and have questions about service and billing?","Answer":"If you are an existing customer and have questions about service and billing click here.COVID-19CoronavirusCOVIDcorona","id":"b34afae1-df57-486c-9ce8-774a1d92f8d8","QAs":"What if I am a customer and have questions about service and billing? If you are an existing customer and have questions about service and billing click here.COVID-19CoronavirusCOVIDcorona"},{"Question":"What if I tried to apply online but am having trouble submitting my application?","Answer":"If you encounter the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if: It says my address is invalid I already have an existing application I am unable to complete my application online The web page freezes up / I got stuck on a pageHours of operation are from 8 AM to Midnight(EST), seven days a week.","id":"dd53ec67-0e2a-45b7-8fe7-628feda07869","QAs":"What if I tried to apply online but am having trouble submitting my application? If you encounter the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if: It says my address is invalid I already have an existing application I am unable to complete my application online The web page freezes up / I got stuck on a pageHours of operation are from 8 AM to Midnight(EST), seven days a week."},{"Question":"If I previously disconnected service with Internet Essentials, can I re-enter the program?","Answer":"Yes, if you meet the program guidelines. You may qualify if you: Live in an area where Xfinity Internet service is available Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others, or are enrolled or enrolling in the Affordable Connectivity Program (ACP) with Xfinity Have not had Xfinity Internet within the last 90 days (unless enrolled in ACP with Xfinity)* Have no outstanding debt to Xfinity that is less than one year old (unless enrolled in ACP with Xfinity)** The 90-day and outstanding debt eligibility requirements are also temporarily being waived through December 31, 2023, for new Xfinity Internet customers regardless of enrollment in ACP with Xfinity* Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you are approved by 06/30/22. After 06/30/22, standard eligibility rules apply.","id":"99bcee5f-5034-4460-8c82-839b208308a8","QAs":"If I previously disconnected service with Internet Essentials, can I re-enter the program? Yes, if you meet the program guidelines. You may qualify if you: Live in an area where Xfinity Internet service is available Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others, or are enrolled or enrolling in the Affordable Connectivity Program (ACP) with Xfinity Have not had Xfinity Internet within the last 90 days (unless enrolled in ACP with Xfinity)* Have no outstanding debt to Xfinity that is less than one year old (unless enrolled in ACP with Xfinity)** The 90-day and outstanding debt eligibility requirements are also temporarily being waived through December 31, 2023, for new Xfinity Internet customers regardless of enrollment in ACP with Xfinity* Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you are approved by 06/30/22. After 06/30/22, standard eligibility rules apply."},{"Question":"If I have Xfinity TV and/or Xfinity Voice, but I don’t have Xfinity Internet, am I eligible for Internet Essentials?","Answer":"Yes, you may qualify if you: Live in an area where Xfinity Internet service is available Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others, or are enrolled or enrolling in the Affordable Connectivity Program (ACP) with Xfinity Have not had Xfinity Internet within the last 90 days (unless enrolled in ACP with Xfinity)* Have no outstanding debt to Xfinity that is less than one year old (unless enrolled in ACP with Xfinity)** The 90-day and outstanding debt eligibility requirements are also temporarily being waived through December 31, 2023, for new Xfinity Internet customers regardless of enrollment in ACP with Xfinity* Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you are approved by 06/30/22. After 06/30/22, standard eligibility rules apply.","id":"c51baea3-0733-4f9e-a461-20890767d218","QAs":"If I have Xfinity TV and/or Xfinity Voice, but I don’t have Xfinity Internet, am I eligible for Internet Essentials? Yes, you may qualify if you: Live in an area where Xfinity Internet service is available Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others, or are enrolled or enrolling in the Affordable Connectivity Program (ACP) with Xfinity Have not had Xfinity Internet within the last 90 days (unless enrolled in ACP with Xfinity)* Have no outstanding debt to Xfinity that is less than one year old (unless enrolled in ACP with Xfinity)** The 90-day and outstanding debt eligibility requirements are also temporarily being waived through December 31, 2023, for new Xfinity Internet customers regardless of enrollment in ACP with Xfinity* Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you are approved by 06/30/22. After 06/30/22, standard eligibility rules apply."},{"Question":"Do I need cable or phone service to qualify for Internet Essentials?","Answer":"No. You do not need a cable or phone service to be eligible and apply for Internet Essentials.","id":"61346760-9dab-4f10-a38f-c846566d2a15","QAs":"Do I need cable or phone service to qualify for Internet Essentials? No. You do not need a cable or phone service to be eligible and apply for Internet Essentials."},{"Question":"What if I am a customer and have questions about service and billing?","Answer":"If you are an existing customer and have questions about service and billing click here.COVID-19CoronavirusCOVIDcorona","id":"ea5dc840-fb84-40f7-a2e2-fbcee2f6c8f6","QAs":"What if I am a customer and have questions about service and billing? If you are an existing customer and have questions about service and billing click here.COVID-19CoronavirusCOVIDcorona"},{"Question":"I am an Internet Essentials customer and I heard that speeds increased, do I need to do anything?","Answer":"For all new and existing Internet Essentials customers, the speed of the programs Internet service is now 50 Mbps downstream and 10 Mbps upstream! This speed increase is automatic and existing customers do not need to do anything for the update.50/105050mb50 mbspeed","id":"28fe98d1-205a-4e3d-9658-89f14bd84dd0","QAs":"I am an Internet Essentials customer and I heard that speeds increased, do I need to do anything? For all new and existing Internet Essentials customers, the speed of the programs Internet service is now 50 Mbps downstream and 10 Mbps upstream! This speed increase is automatic and existing customers do not need to do anything for the update.50/105050mb50 mbspeed"},{"Question":"What equipment is included with my service?","Answer":"When you become an Internet Essentials customer your equipment package includes: An xFi Wireless Gateway: this one piece of equipment combines a modem for service and wireless router to connect your devices to WiFi in your home A power cord to power up your xFi Wireless Gateway A coax cable to connect your xFi Gateway to the wall (for service) A \"Getting Started\" Guide An ethernet cable: used if you need to connect your devices (like a desktop computer) to your Gateway (if you don't want to or can't connect through WiFi) an Xfinity envelope containing the Comcast Customer Privacy Notice and Agreement for Residential Services","id":"b4388bd3-6c25-49a5-bc92-e55c2650d347","QAs":"What equipment is included with my service? When you become an Internet Essentials customer your equipment package includes: An xFi Wireless Gateway: this one piece of equipment combines a modem for service and wireless router to connect your devices to WiFi in your home A power cord to power up your xFi Wireless Gateway A coax cable to connect your xFi Gateway to the wall (for service) A \"Getting Started\" Guide An ethernet cable: used if you need to connect your devices (like a desktop computer) to your Gateway (if you don't want to or can't connect through WiFi) an Xfinity envelope containing the Comcast Customer Privacy Notice and Agreement for Residential Services"},{"Question":"How do I pay my bill?","Answer":"Select from the following options to pay your bill: Pay your bill online by clicking here. Pay your bill through Xfinity's My Account app. You can download the apphere. Pay your bill using automated phone service by calling1-800-Xfinity (1-800-934-6489) and select Billing when prompted. Pay your bill at an Xfinity store kiosk. Find your closest Xfinity store here.pay a billpay billmy bill","id":"c18351dd-4db8-465d-98b8-dacd3b000433","QAs":"How do I pay my bill? Select from the following options to pay your bill: Pay your bill online by clicking here. Pay your bill through Xfinity's My Account app. You can download the apphere. Pay your bill using automated phone service by calling1-800-Xfinity (1-800-934-6489) and select Billing when prompted. Pay your bill at an Xfinity store kiosk. Find your closest Xfinity store here.pay a billpay billmy bill"},{"Question":"I'm moving, how do I transfer my service to a new location?","Answer":"Moving your service to a new address is easy! You have three options to transfer your service: You can access the online move tool through the Xfinity My Account app. Click here for Apple devices or click here for Google Play store. Youcan log on toMy Account on Xfinity.com. You can call1-855-8-INTERNET(1-855-846-8376)Hours of operation are from 8 AM to Midnight(EST), seven days a week.movetransferservice $(document).ready(function () {$('.faqcontainer .faqlist .sub-category-list .panel .panel-body a.move-service').click(function () { ga('send', 'event', 'Get Help', 'Move Service');});});","id":"29a23a55-432d-4041-82b8-c1311231644d","QAs":"I'm moving, how do I transfer my service to a new location? Moving your service to a new address is easy! You have three options to transfer your service: You can access the online move tool through the Xfinity My Account app. Click here for Apple devices or click here for Google Play store. Youcan log on toMy Account on Xfinity.com. You can call1-855-8-INTERNET(1-855-846-8376)Hours of operation are from 8 AM to Midnight(EST), seven days a week.movetransferservice $(document).ready(function () {$('.faqcontainer .faqlist .sub-category-list .panel .panel-body a.move-service').click(function () { ga('send', 'event', 'Get Help', 'Move Service');});});"},{"Question":"Would you like to use chat messenger to help answer your question?","Answer":"If you can't find an answer and want to chat, click to launch:Xfinity Assistant ","id":"f9be79fa-173a-40bb-b7c1-40e056cc18ef","QAs":"Would you like to use chat messenger to help answer your question? If you can't find an answer and want to chat, click to launch:Xfinity Assistant "},{"Question":"How does the Xfinity Internet Data Usage Plan work?","Answer":"For the duration of 2021, we will provide unlimited data at no cost for our low-income customers facing the most significant economic challenges during this difficult time, who are either part of our Internet Essentials program or our Internet Essentials Partnership Program.To see your actual usage, sign in to My Account at: https://www.xfinity.com/mobile/my-account.","id":"048ab5bc-3f26-42c4-bc92-d930868582ac","QAs":"How does the Xfinity Internet Data Usage Plan work? For the duration of 2021, we will provide unlimited data at no cost for our low-income customers facing the most significant economic challenges during this difficult time, who are either part of our Internet Essentials program or our Internet Essentials Partnership Program.To see your actual usage, sign in to My Account at: https://www.xfinity.com/mobile/my-account."},{"Question":"How do I change my password?","Answer":"If you need to change passwords to your account click on the links below: Reset your Xfinity account password Reset your Xfinity WiFi passwordchange password","id":"774dbd3c-cc8a-4670-8237-07114e228910","QAs":"How do I change my password? If you need to change passwords to your account click on the links below: Reset your Xfinity account password Reset your Xfinity WiFi passwordchange password"},{"Question":"How can I make changes to my account?","Answer":"Call 1-800-XFINITY(1-800-934-6489)if you need to make the following changes to your account: Change name, email and / or phone number Add phone, video and / or home security service Remove phone, video and / or home security service","id":"994e1215-8023-419c-92e8-8c8d4ffe013b","QAs":"How can I make changes to my account? Call 1-800-XFINITY(1-800-934-6489)if you need to make the following changes to your account: Change name, email and / or phone number Add phone, video and / or home security service Remove phone, video and / or home security service"},{"Question":"Where can I find an Xfinity store?","Answer":"Click here for Xfinity store locations and hours.","id":"8e825b36-c437-437a-8b3e-42fea1493890","QAs":"Where can I find an Xfinity store? Click here for Xfinity store locations and hours."},{"Question":"What are the specifications of the computer?","Answer":"Place Your Order","id":"2f0619c9-2201-4cf0-909b-3fc399ec98bf","QAs":"What are the specifications of the computer? Place Your Order"},{"Question":"How do I order a low-cost computer for $149.99 plus tax?","Answer":"To order a low-cost laptop or desktop computer, you can order online here. You do not need a discount code when buying a computer for $149.99 plus tax.<div class=\"right-container\" style=\" width: auto; margin-left: auto; margin-right: auto;\">Place Your Order","id":"ffbdd050-0f8c-4a5a-bb8b-cf66ca9f59fe","QAs":"How do I order a low-cost computer for $149.99 plus tax? To order a low-cost laptop or desktop computer, you can order online here. You do not need a discount code when buying a computer for $149.99 plus tax.<div class=\"right-container\" style=\" width: auto; margin-left: auto; margin-right: auto;\">Place Your Order"},{"Question":"What if I want to disconnect my Internet Essentials service?","Answer":"We are sorry to see you go, please let us know if there is anything we can do to help keep you connected. You can cancel your service by clicking here.Please remember that you will also need to return your equipment or you will be billed for the full cost of your device. You will not be able to sign up for Internet Essentials within one year until this happens. Sending your device back ensures that other households just like you can benefit from having the Internet at home. Thank you.cancelstop serviceservice $(document).ready(function () {$('.faqcontainer .faqlist .sub-category-list .panel .panel-body a.disconnect-service').click(function () { ga('send', 'event', 'Get Help', 'Disconnect Service');});});","id":"eedf2c8b-cef4-4daa-9341-1c64a6ca7705","QAs":"What if I want to disconnect my Internet Essentials service? We are sorry to see you go, please let us know if there is anything we can do to help keep you connected. You can cancel your service by clicking here.Please remember that you will also need to return your equipment or you will be billed for the full cost of your device. You will not be able to sign up for Internet Essentials within one year until this happens. Sending your device back ensures that other households just like you can benefit from having the Internet at home. Thank you.cancelstop serviceservice $(document).ready(function () {$('.faqcontainer .faqlist .sub-category-list .panel .panel-body a.disconnect-service').click(function () { ga('send', 'event', 'Get Help', 'Disconnect Service');});});"},{"Question":"What are the hours of operation for customer service?","Answer":"If you are not an Internet Essentials customer please call1-855-8-INTERNET(1-855-846-8376).Hours of operation are from 8 AM to Midnight(EST), seven days a week.If you are an existing Internet Essentials customer please call 1-800-XFINITY(1-800-934-6489).call center","id":"1b21157c-7d84-4720-b3fd-d9f24fc5bdbb","QAs":"What are the hours of operation for customer service? If you are not an Internet Essentials customer please call1-855-8-INTERNET(1-855-846-8376).Hours of operation are from 8 AM to Midnight(EST), seven days a week.If you are an existing Internet Essentials customer please call 1-800-XFINITY(1-800-934-6489).call center"},{"Question":"How do I get my equipment?","Answer":"Internet Essentials customers will be offered a free Getting Started Kit if their location is eligible for self-installation.* Regular rates apply to customers who decline to receive a free Getting Started Kit by mail or by picking it up in an Xfinity store.*Getting Started Kits are subject to availability and restrictions in certain areas.","id":"c9d59272-a2c5-4238-9e93-273afb0cdba8","QAs":"How do I get my equipment? Internet Essentials customers will be offered a free Getting Started Kit if their location is eligible for self-installation.* Regular rates apply to customers who decline to receive a free Getting Started Kit by mail or by picking it up in an Xfinity store.*Getting Started Kits are subject to availability and restrictions in certain areas."},{"Question":"What's included in my Getting Started Kit?","Answer":"Each Getting Started Kit comes with everything you need to quickly and easily install and activateyour Internet service yourself.Your Getting Started Kit will include: An Xfinity envelope containing the Comcast Customer Privacy Notice and Agreement for Residential Services A Getting Started Guide An xFi Wireless Gateway Your Wireless Gateway combines the technology of a modem and router neatly in one piece of equipment, so you can enjoy in-home WiFi. You will not need to use a separate router to get WiFi in your home. A coax cable An Ethernet cable (only needed if you are not connecting with WiFi) A power cordLearn more about your Getting Started Kit here.","id":"54864fcd-32ae-4059-a696-6306d5c11271","QAs":"What's included in my Getting Started Kit? Each Getting Started Kit comes with everything you need to quickly and easily install and activateyour Internet service yourself.Your Getting Started Kit will include: An Xfinity envelope containing the Comcast Customer Privacy Notice and Agreement for Residential Services A Getting Started Guide An xFi Wireless Gateway Your Wireless Gateway combines the technology of a modem and router neatly in one piece of equipment, so you can enjoy in-home WiFi. You will not need to use a separate router to get WiFi in your home. A coax cable An Ethernet cable (only needed if you are not connecting with WiFi) A power cordLearn more about your Getting Started Kit here."},{"Question":"How do I set up my equipment?","Answer":"The fastest way to set up your equipment is to watch the video below. It covers Wireless Gateway placement, Network Name, WiFi Password and Online Security setup.If you are still unable to connect your equipment please call1-800-XFINITY (1-800-934-6489)to speak to a customer service agent.","id":"8bed1c07-4476-4f0c-9581-cdf9bae862f4","QAs":"How do I set up my equipment? The fastest way to set up your equipment is to watch the video below. It covers Wireless Gateway placement, Network Name, WiFi Password and Online Security setup.If you are still unable to connect your equipment please call1-800-XFINITY (1-800-934-6489)to speak to a customer service agent."},{"Question":"How do I self install Xfinity Internet and Voice?","Answer":"This video shows you how to self install Xfinity Internet and Voice:","id":"d71e10ea-a0ad-4707-a5a4-c188c56d38f9","QAs":"How do I self install Xfinity Internet and Voice? This video shows you how to self install Xfinity Internet and Voice:"},{"Question":"How do I connect devices to my home WiFi network with the Xfinity Wireless Gateway?","Answer":"This video shows you how to connect devices to your home WiFi network with the Xfinity Wireless Gateway:","id":"6933e188-99fa-4ed7-9aaf-22f21ae4f648","QAs":"How do I connect devices to my home WiFi network with the Xfinity Wireless Gateway? This video shows you how to connect devices to your home WiFi network with the Xfinity Wireless Gateway:"},{"Question":"Can you tell me more about the Xfinity Wifi App?","Answer":"Click here to learn more about the Xfinity WiFi app.","id":"a050576d-3988-4709-8d5d-c24130da4d15","QAs":"Can you tell me more about the Xfinity Wifi App? Click here to learn more about the Xfinity WiFi app."},{"Question":"How many computers am I able to purchase?","Answer":"Eligible families may purchase up to one low-cost computer.","id":"0f1ae88d-5918-47bb-b9a9-fbee4d589fda","QAs":"How many computers am I able to purchase? Eligible families may purchase up to one low-cost computer."},{"Question":"Can I pay for the computer on my Comcast bill?","Answer":"No, the cost of the computer cannot be added to your Comcast bill. We work with our partners to offer computers at discounted rates and they must be paid for in full at the time of purchase.","id":"89e08d8a-3f05-4f55-bf72-6eb10c9cc0f8","QAs":"Can I pay for the computer on my Comcast bill? No, the cost of the computer cannot be added to your Comcast bill. We work with our partners to offer computers at discounted rates and they must be paid for in full at the time of purchase."},{"Question":"Having issues verifying your account while trying to purchase a Dell computer?","Answer":"Please verify you are entering the correct account number. To confirm your account number, use the linkhere, log in, and click on in Xfinity account details in the top right corner of the pager. You can find your account number in your account details.(Please note that there might be a delay of approximately 24 hours between application approval and account number generation if you are a new customer.)","id":"5daca0f6-0881-4a5c-a6e8-2244e10e4e9e","QAs":"Having issues verifying your account while trying to purchase a Dell computer? Please verify you are entering the correct account number. To confirm your account number, use the linkhere, log in, and click on in Xfinity account details in the top right corner of the pager. You can find your account number in your account details.(Please note that there might be a delay of approximately 24 hours between application approval and account number generation if you are a new customer.)"},{"Question":"How do I check on the order status of my low-cost computers?","Answer":"Go to www.dell.com/orderstatus and enter your order number, which you should have received in your confirmation email from Dell after you have placed your order. If you still have additional questions, please emailmpp_sales@dell.com.","id":"4039795a-efdd-43a1-b705-fe2944ed7134","QAs":"How do I check on the order status of my low-cost computers? Go to www.dell.com/orderstatus and enter your order number, which you should have received in your confirmation email from Dell after you have placed your order. If you still have additional questions, please emailmpp_sales@dell.com."},{"Question":"Why was my low-cost computer order canceled?","Answer":"If you received an email notifying you that your order was canceled, then there might have been an issue with your payment information. Please resubmit another order with the correct payment details. Emailmpp_sales@dell.comif you have further questions.","id":"08f529d5-e815-4095-9945-b8ef62d08e6a","QAs":"Why was my low-cost computer order canceled? If you received an email notifying you that your order was canceled, then there might have been an issue with your payment information. Please resubmit another order with the correct payment details. Emailmpp_sales@dell.comif you have further questions."},{"Question":"Did you order a computer prior to May 4th, 2021 and have questions about your device?","Answer":"If you purchased a computer prior to May 4th, 2021, your device was supplied by CDI. All CDI computers come with a 90-day hardware warranty and free tech support for 90 days. Unfortunately since the 90 day period has ended, the warranty is expired and you will need to take your computer to a local repair shop that can help you repair your device.We now offer new subsidized laptops through a partnership with Dell. If you are interested in purchasing a new low-cost computer, please visit internetessentials.com/low-cost-computer for more details.","id":"70ec4c19-3d1f-4892-9ca9-1bb5c047fefb","QAs":"Did you order a computer prior to May 4th, 2021 and have questions about your device? If you purchased a computer prior to May 4th, 2021, your device was supplied by CDI. All CDI computers come with a 90-day hardware warranty and free tech support for 90 days. Unfortunately since the 90 day period has ended, the warranty is expired and you will need to take your computer to a local repair shop that can help you repair your device.We now offer new subsidized laptops through a partnership with Dell. If you are interested in purchasing a new low-cost computer, please visit internetessentials.com/low-cost-computer for more details."},{"Question":"How do I sign up to receive the Affordable Connectivity Program?","Answer":"1. Check eligibility for ACP. Complete the National Verifier form.2. Apply for Internet Essentials at InternetEssentials.com or call 855-8-INTERNET.3. Complete the Xfinity ACP enrollment form to receive your credit. For this step, you’ll need the application ID you received from the National Verifier when you were approved. Start ACP enrollment.","id":"012e92fe-3dbd-4571-9e8e-c2619687b31e","QAs":"How do I sign up to receive the Affordable Connectivity Program? 1. Check eligibility for ACP. Complete the National Verifier form.2. Apply for Internet Essentials at InternetEssentials.com or call 855-8-INTERNET.3. Complete the Xfinity ACP enrollment form to receive your credit. For this step, you’ll need the application ID you received from the National Verifier when you were approved. Start ACP enrollment."},{"Question":"My school pays for my Internet Essentials service. Can I still sign up for the Affordable Connectivity Program?","Answer":"To enroll in ACP to utilize the up to $30/month subsidy you will need to leave your Internet Essentials Partnership Program sponsorship and then apply for ACP. To do this you will need to call 1-855-8-INTERNET (1-855-846-8376) and let the Account Executive know that you want to leave your sponsorship and enroll in ACP. The agent will take the necessary steps to remove you from the sponsorship and can walk you through the ACP enrollment process.","id":"9ab5b5d9-cbde-465a-a24d-ba95188e3786","QAs":"My school pays for my Internet Essentials service. Can I still sign up for the Affordable Connectivity Program? To enroll in ACP to utilize the up to $30/month subsidy you will need to leave your Internet Essentials Partnership Program sponsorship and then apply for ACP. To do this you will need to call 1-855-8-INTERNET (1-855-846-8376) and let the Account Executive know that you want to leave your sponsorship and enroll in ACP. The agent will take the necessary steps to remove you from the sponsorship and can walk you through the ACP enrollment process."},{"Question":"What are Xfinity WiFi hotspots?","Answer":"Xfinity WiFi is a network of hotspots that allow you to connect to the Internet on the go, all while saving on your wireless data plan.Access to Xfinity WiFi hotspots is included with Internet Essentials.","id":"f25ec304-b7a3-4dba-994f-9e8f772bc661","QAs":"What are Xfinity WiFi hotspots? Xfinity WiFi is a network of hotspots that allow you to connect to the Internet on the go, all while saving on your wireless data plan.Access to Xfinity WiFi hotspots is included with Internet Essentials."},{"Question":"What is the availability of Xfinity WiFi hotspots?","Answer":"To find an Xfinity WiFi hotspot, check the hotspot location map online at:http://wifi.Xfinity.com/","id":"a43e6e15-41e9-4b8d-839f-b10f78fbe029","QAs":"What is the availability of Xfinity WiFi hotspots? To find an Xfinity WiFi hotspot, check the hotspot location map online at:http://wifi.Xfinity.com/"},{"Question":"How do I connect to Xfinity WiFi hotspots?","Answer":"1. When in range of a hotspot, look for \"Xfinitywifi\" in the list of available networks on your device.2. Select \"Xfinitywifi\" to connect to the network on your device.3. Enter your existing Xfinity username (or an email address on your account) and password on the login screen.","id":"2ef205cc-b4b3-4983-b815-31d730870098","QAs":"How do I connect to Xfinity WiFi hotspots? 1. When in range of a hotspot, look for \"Xfinitywifi\" in the list of available networks on your device.2. Select \"Xfinitywifi\" to connect to the network on your device.3. Enter your existing Xfinity username (or an email address on your account) and password on the login screen."},{"Question":"How do I set up my Xfinity username and password?","Answer":"To create an Xfinity username, go to: https://login.comcast.net/myaccount/create-uid or click 'Create a Username' from any sign-in page. You can also go to:https://www.Xfinity.com/getstarted and follow the on-screen instructions.","id":"4e8fcdb2-8b41-495f-a6b8-4cc868c8596e","QAs":"How do I set up my Xfinity username and password? To create an Xfinity username, go to: https://login.comcast.net/myaccount/create-uid or click 'Create a Username' from any sign-in page. You can also go to:https://www.Xfinity.com/getstarted and follow the on-screen instructions."},{"Question":"What if I forgot my Xfinity username or password?","Answer":"To retrieve your Xfinity username or reset your password, visit: https://www.Xfinity.com/password.","id":"6bf57751-2ac9-462d-b911-aec72c9ecef9","QAs":"What if I forgot my Xfinity username or password? To retrieve your Xfinity username or reset your password, visit: https://www.Xfinity.com/password."},{"Question":"Who should I contact with Xfinity WiFi-related questions or troubleshooting?","Answer":"24/7 telephone support is available from our customer service team. Call (1-866-489-0919).","id":"3fc8bd0b-8c8e-4e0b-853f-84bd4df0f365","QAs":"Who should I contact with Xfinity WiFi-related questions or troubleshooting? 24/7 telephone support is available from our customer service team. Call (1-866-489-0919)."},{"Question":"How do I find more information about Xfinity WiFi?","Answer":"For more information, and to view the Xfinity WiFi FAQs, visit:http://wifi.Xfinity.com/faq.php.","id":"e2449d00-94ac-4f8b-9041-945bdfa5492b","QAs":"How do I find more information about Xfinity WiFi? For more information, and to view the Xfinity WiFi FAQs, visit:http://wifi.Xfinity.com/faq.php."},{"Question":"Do you have a chat option for those that are hearing impaired?","Answer":"If you want to chat with someone from ASL (American Sign Language) to submit an application click below:ASL Support is available Monday through Friday between the hours of 1:00 PM to 9:00 PM EST.ASL","id":"630b7365-c51a-4957-9c81-e58cc8330ec8","QAs":"Do you have a chat option for those that are hearing impaired? If you want to chat with someone from ASL (American Sign Language) to submit an application click below:ASL Support is available Monday through Friday between the hours of 1:00 PM to 9:00 PM EST.ASL"},{"Question":"Is your site compatible with screen readers?","Answer":"Yes, the Internet Essentials site is set up to be compatible with screen readers for those viewers with visual impairments.","id":"9b5df478-a806-4e30-9bba-0c412c3ccd21","QAs":"Is your site compatible with screen readers? Yes, the Internet Essentials site is set up to be compatible with screen readers for those viewers with visual impairments."},{"Question":"Do you have print materials available in Braille?","Answer":"We offer Braille and large print brochures and flyers on our Partner Portal. Please click the link below to access these materials (can be ordered and shipped based on material type).If you are logging onto the Partner Portal for the first time you will need to register to access the site.Braille and large print materials on the Partner Portal","id":"f80dfbc4-1869-4b9e-adc9-143a7173c658","QAs":"Do you have print materials available in Braille? We offer Braille and large print brochures and flyers on our Partner Portal. Please click the link below to access these materials (can be ordered and shipped based on material type).If you are logging onto the Partner Portal for the first time you will need to register to access the site.Braille and large print materials on the Partner Portal"},{"Question":"What are some common screen reader hotkeys for website navigation?","Answer":"Comcast supports the use of the JAWS, NVDA and VoiceOver screen readers for assistance navigating web pages.Click here for a list ofCommon Screen Reader Hotkeys for Website Navigation","id":"245bdfed-4671-4dea-9f06-f57c2e186b6a","QAs":"What are some common screen reader hotkeys for website navigation? Comcast supports the use of the JAWS, NVDA and VoiceOver screen readers for assistance navigating web pages.Click here for a list ofCommon Screen Reader Hotkeys for Website Navigation"},{"Question":"What resources does Xfinity have for users with disabilities?","Answer":"To learn more about Accessibility options for Xfinity, click on the link below:Xfinity Accessibility Page","id":"da05520b-11f7-4fcc-8d28-ef47147b618b","QAs":"What resources does Xfinity have for users with disabilities? To learn more about Accessibility options for Xfinity, click on the link below:Xfinity Accessibility Page"}]