Affordable Internet at Home for Eligible Households

Welcome Kit

You'll receive your welcome kit in the mail, along with your Internet equipment, when you're approved for Internet Essentials. Everything you need to get on the Internet, including instructions, are included.

Getting Started

Before you start, make sure your Wireless Gateway is ready to be activated. It should be plugged in, connected to your computer, and turned on. Open your Web browser, such as Internet Explorer, Google Chrome, or Firefox, and follow the steps below to activate your Internet service. These steps will appear on your computer screen.

  • 1

    Enter Your Account Information

    1. Enter your account number (please see the Activation Information card included in your self-installation kit).
    2. Enter the telephone number you provided when you signed up for Internet Essentials.
    3. Click Next.
    4. On the next screen click Next again. This will start loading your account information.
  • 2

    Activate Your Internet Service

    You will be asked if you are ready to activate.
    1. Click Next. You will see the words “Activating Device.”
    2. A small window will appear. Click OK. Your Wireless Gateway will be activated. This may take up to 10 minutes.
  • 3

    Complete the Activation Process

      Your Wireless Gateway is now ready to be used.
    1. Click Next to finish.
    2. On the next screen, click Next once again.
  • 4

    Choose a username

    You will now set up a username and password.
    1. Choose a username.
    2. Select a password.
    3. Select a security question and enter an answer. You will need to provide this answer if you need to reset your password in the future.
    4. Click Next.
    5. NOTE Keep this information in a safe place. You need it to log into your XFINITY® email account online. Your XFINITY email address is your username followed by:
  • 5

    Software Setup

    Click Install to download the software. You will be asked to run or save the application. Click Run. When finished downloading, a screen message will ask “Do you want to run the software?” Click Run.

Download and Install Norton™ Security Suite

Enjoy superior PC protection that keeps you one step ahead of online threats. Norton™ Security Suite (Norton Internet Security for Mac) delivers comprehensive antivirus and Internet protection with an exclusive mix of technologies that identifies threats, outsmarts thieves, automatically backs up important files, and restores PCs to maximum horsepower. Norton™ Security Suite is provided to you free of charge as part of Internet Essentials and can be downloaded on up to seven computers.

  • How Norton™ Security Suite Protects Your Computer:

    • Actively protects you from viruses, spam, and social media dangers.
    • Restores lost PC horsepower and boosts performance.
    • Deep-cleansing tools scour and disinfect even the nastiest infections that lesser products miss.
    • Automatically backs up everything important to you to local storage.
    • Identity Safe remembers, secures, and automatically enters your usernames and passwords for you, so they can’t be lost or stolen.
    • Shows all the devices connected to your home network, so you can spot uninvited guests using your wireless connection.
    • Easy to install and use.
  • Setting Up Norton™ Security Suite

    • Norton Security Suite will automatically set up the antivirus, firewall, and backup features, but you can change these settings.
    • Norton Security Suite includes a password manager called Identity Safe. To set up your password manager on the Norton Security Suite dashboard click on Identity, then Manage Identity Protection, and create your storage vault and password. Once setup is complete, you can store frequently visited website URLs, usernames, and passwords under the Logins section. For Mac users, you can download Norton Identity Safe here: To download Norton Security Suite, go to: PC: Mac:
  • Installing And Setting Up Parental Controls

    • Open Norton Security Suite and click Settings in the upper right corner of the dashboard.
    • Now click Norton Family. This takes you to the Norton Family website. Click Sign Up Now.
    • You need to create a Norton Online Family account. Provide an email address and create a password.
    • You will be directed to the Norton Family dashboard. Click on Configure Family.
    • Choose a name for your family and select a picture for yourself.
    • Click the Add Child button to add profiles for each of your children. You will need to provide their first name(s) and year(s) of birth.
    • Click Download Norton Family to install the software on all devices your children use to monitor their online activities.
    • NOTE We recommend you install Norton Security Suite software on all the computers your children use. Norton Mobile Security is also available to XFINITY customers at a discounted rate.

Getting a low-cost computer

As an Internet Essentials customer, you have the option to purchase an Internet-ready computer for the reduced price of just $149.99 + tax. You may select your choice of a desktop or laptop computer. All computers come with the software and hardware needed to get connected to the Internet right away.

Select a laptop or desktop computer
Minimum Computer Specifications
Operating System Windows® 10 Windows® 10 Windows® 10
Processor Type Duo Core 2 Duo Core i3 Duo Core 2
Hard Drive 160GB 160GB 160GB
Memory (RAM) 4GB 4GB 4GB
Screen Size 14" 12" 17"
DVD Drive
90-Day Limited Warranty
Mobile (WiFi ready)
Microsoft® Office
Operating System Windows® 10 Windows® 10 Windows® 10
Processor Type Duo Core 2 Duo Core i3 Duo Core 2
Hard Drive 160GB 160GB 160GB
Memory (RAM) 4GB 4GB 4GB
Screen Size 14" 12" 17"
DVD Drive
90-Day Limited Warranty
Mobile (WiFi ready)
Microsoft® Office
When you are ready to purchase your computer, click below Actual computers are refurbished and manufacturers will vary, but will meet the minimum specifications noted above. All computers come with the hardware needed to use right out of the box so that you can enjoy the benefits of having the Internet at home.